Very. I remember how much hard work it took by a variety of folks) to show people "we are real and want to make you happy".
It is hard and takes years to build reputation. But you cannot list "goodwill" or "reputation" on a balance sheet, since it is "intangible", unlike cold hard cash in the bank.
Hmm, I designed the iPower Plus, which basically the same PCB and parts in cheap plastic case for 1/3rd of the money. This was originally made for the Pro series in 15V/4A.
I had advocated a 2-wire power input and including an "EarthLink" (refuse to call it ground hog) for cases where a "missing earth" causes noise.
The thing is for low noise and using mains power the system MUST have one device referenced to earth, BUT ONLY ONE!
Not having an earth is now increasingly common and again causes noise.
A variety of international and national agency requirements for electrical safety make the life of the designer no easier.
The whole malarkey meant iPower Plus ended up with an earth. As Elite is basically iPower Plus in drag and dancing hula, it's the same.
Let's be more precise, the problem didn't get fixed. Because there is no fix that is also street legal.
One problem was traded for another, but the "another problem" is one iFi has a solution readily available.
Best I know they are safe to use AND perform as designed.
They actually are. You just payed expensive for the "dress in drags and do the hula" part, which is the way it usually is.
Good luck. I suggested, back when I still had something to do with ifi, to use what is now the "WIIM" platform, concentrated on all the circuitry around where iFi had ready solutions and could add value.
Seems after I did "Exit, Stage, left" someone decided the basic idea was good, but why give money you can put into your pocket to someone good at job when you can do it badly?
Thor
Thanks for taking your time to answer now that ifi do not.
I am relieved to hear that there is no safety issue. I have quoted one the posts below for you to see as I don’t understand any of it. Some are pointing to a missing chassis ground on the elite and to a possible issue using the included dc converter jack. And last to a something with the cable and the polarity on the elite. Now, some claim that all future elite have been changed and chassis grounded…
As you can hear I don’t have any technical knowledge. I just want to hear from the company that I bought a product from that it is safe to use as it is hooked up to electronics that I hold quite dearly, and that it is performing its best. I also believe that I am entitled to a fixed version if it’s indeed been changed/ fixed because of issues.
When a company begins to deceive and mislead and starts to only respond when a lot of customers put the heat on - then I become suspicious as well.
The Elite's hardwired grounded DC negative does raise inquiry about utilizing the included DC converter jack reversing the polarity of barrel and center pin...
I'm not a marketing guy for this app so I am curious as to how many applications use a +12V supply where the DC jack barrel needs to be positive.
The iPower X would theoretically allow a -12V supply application using the converter jack connected to a device with common barrel.
But on the Elite, I believe this would short the power supply out
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