General Advice needed:
Sorry for mentioning this subject again, but just need some input on what (if anything) I can do next:
I purchased Soloist 3XGT (from dealer in Canada) and timekeepers 3xgt (feb 2023) - registered warranty on Burson website, and purchased with credit card which extends warranty
March 2024 - device stopped working. defective. burson took 1 month of back and forth emails of troubleshooting then stopped replying at all
April 2024 - dealer had me return device to burson service center in california. was told 2-3 weeks turnaround time
Since the item was received, no communication regarding when the device will be repaired, ETA for the return. Just simply either no response or "thank you for your patience". I was told at one point they "may be waiting for spare parts".
My question: how long is it reasonable to expect the delay to be? If a company can't even fix their own equipment, they should replace it. (its still under warranty). Are they obligated to provide repair/replacement within a reasonable amount of time?
What would my next step be to try to resolve this situation?
Since I purchased it from a dealer in Canada, I assume that any complaints would harm the dealer, and it really doesn't seem to be his fault. He also states he tries to contact Burson but not getting any answers.
However, I can't really make a complaint against Burson because I didn't purchase it from them (ie. australian consumer protection wouldn't apply to me because I purchased from Canada)?
Your wisdom is appreciated!!!