[mikeypas]

Thanks, I got mine used so it seems it is best to refund it at this point. I will wait to hear back from them because it is just the supercharger, the amp has no issues, seeing if they can replace it.

Maybe you are correct. I'm somewhat regretting dealing with Burson at all, Soloist 3xGT gone for 2 months, I emailed again today, no ETA, just a thank you for your patience.
at this point, I wish I hadn't purchased the soloist or the timekeepers (as without the soloist they are just sitting there).
I'm not sure what else to do to put pressure on this company, but jeez, what a bad taste in the mouth.

 

[Sand Dan Glokta]

I got the gt for 2 years and had any problem. I love it. It can drive my susvaras effortless. But i wouldnt buy again such a exotic thing (from australia) living in the EU. Its risky.

 

[awesomenatorrad]

Maybe you are correct. I'm somewhat regretting dealing with Burson at all, Soloist 3xGT gone for 2 months, I emailed again today, no ETA, just a thank you for your patience.
at this point, I wish I hadn't purchased the soloist or the timekeepers (as without the soloist they are just sitting there).
I'm not sure what else to do to put pressure on this company, but jeez, what a bad taste in the mouth.

Their support is not too bad, they offered to replace my supercharger. Two months is way too long though, for a product, they should have a normal timeline for it

 

[mikeypas]

Their support is not too bad, they offered to replace my supercharger. Two months is way too long though, for a product, they should have a normal timeline for it

Oh I agree! It's just frustrating because I don't even have a timeline yet. If they say, really sorry, but it'll take 4-5 weeks, ok, that sucks, but at least its information. For now, its radio silence. And their "guy" in California, there is no contact info for him. The mailing label was for a company in California, which I googled, and couldn't find any company with that name. Real shame.

 

[awesomenatorrad]

Oh I agree! It's just frustrating because I don't even have a timeline yet. If they say, really sorry, but it'll take 4-5 weeks, ok, that sucks, but at least its information. For now, its radio silence. And their "guy" in California, there is no contact info for him. The mailing label was for a company in California, which I googled, and couldn't find any company with that name. Real shame.

Thats extremely sketchy, for all the QC issues I have with hifiman, they have always provided pretty good support with my amp and headphones I bought from them. I expect better from an australian company with a price premium.

 

[jjazzy]

I actually had good experience regarding support from the Netherlands, although I spammed them with email weekly what the status wasbut it worked and problem was solved

 

[Terr0rSandmannLuxx]

I am quite happy with my Soloist 3X GT @ SP-02 + V6 Vivids and because the V7 opamps really expensive (170€/pair -> 170x3=510€), I am struggling with myself since few days. But at the end, I just ordered 4 V7 Vivids today since I think the pair for the volume stage is not really important (for the volume stage, I will just keep the V6s). I would like to test the V7 Classics as well, but I will not spend that much money for just opamps.

 

[jjazzy]

I am quite happy with my Soloist 3X GT @ SP-02 + V6 Vivids and because the V7 opamps really expensive (170€/pair -> 170x3=510€), I am struggling with myself since few days. But at the end, I just ordered 4 V7 Vivids today since I think the pair for the volume stage is not really important (for the volume stage, I will just keep the V6s). I would like to test the V7 Classics as well, but I will not spend that much money for just opamps.

Why don’t you order all sets classics en vivids, and try a combination, and only keep which you like? Sent the rest back.

I just tried one pair of vivid v7 classics in the input buffer stage which was quite nice together with the vivid v6’s in the rx gt.

 

[sawindra]

I am quite happy with my Soloist 3X GT @ SP-02 + V6 Vivids and because the V7 opamps really expensive (170€/pair -> 170x3=510€), I am struggling with myself since few days. But at the end, I just ordered 4 V7 Vivids today since I think the pair for the volume stage is not really important (for the volume stage, I will just keep the V6s). I would like to test the V7 Classics as well, but I will not spend that much money for just opamps.

if its too expensive get pairs of Muzg audio Dual opamps dip8 version
288,00 zł = 67 euo a piece ..402 euros for 6 pcs

https://muzgaudio.com/en/produkt/efficient-jfet-operational-amplifier/

 

[Sand Dan Glokta]

I would like to try the vivid v7, but i find the v6 great with my susvaras, with arya were to bright, but not with the susvaras. What am i going to find if i put the vivid v7. In what way changes from v6? Im interested in soundstage mainly and i find its huge with the v6.

 

[awesomenatorrad]

Does anyone know how much watts the Burson soloist 3x gt puts out at 64 ohms?

 

[Sand Dan Glokta]

Does anyone know how much watts the Burson soloist 3x gt puts out at 64 ohms?

About 6wpc in the balanced out.

 

[CFGamescape]

I would like to try the vivid v7, but i find the v6 great with my susvaras, with arya were to bright, but not with the susvaras. What am i going to find if i put the vivid v7. In what way changes from v6? Im interested in soundstage mainly and i find its huge with the v6.

V7 Vivids are smoother, wider, and more detailed. They're just a more refined version of the V6 variant. The differences are noticeable, but not significant. That's how it is with most op amps. The only time I see a significant shift is when putting in something like the V7 Classics or SS3602 into the voltage stage, which didn't work for me. Too muddy, but I probably don't have headphones that would benefit from that (e.g., Atriums or other high-impedance dynamic driver headphones with a warm-leaning tonality).

 

[mikeypas]

General Advice needed:

Sorry for mentioning this subject again, but just need some input on what (if anything) I can do next:

I purchased Soloist 3XGT (from dealer in Canada) and timekeepers 3xgt (feb 2023) - registered warranty on Burson website, and purchased with credit card which extends warranty

March 2024 - device stopped working. defective. burson took 1 month of back and forth emails of troubleshooting then stopped replying at all
April 2024 - dealer had me return device to burson service center in california. was told 2-3 weeks turnaround time
Since the item was received, no communication regarding when the device will be repaired, ETA for the return. Just simply either no response or "thank you for your patience". I was told at one point they "may be waiting for spare parts".

My question: how long is it reasonable to expect the delay to be? If a company can't even fix their own equipment, they should replace it. (its still under warranty). Are they obligated to provide repair/replacement within a reasonable amount of time?
What would my next step be to try to resolve this situation?

Since I purchased it from a dealer in Canada, I assume that any complaints would harm the dealer, and it really doesn't seem to be his fault. He also states he tries to contact Burson but not getting any answers.
However, I can't really make a complaint against Burson because I didn't purchase it from them (ie. australian consumer protection wouldn't apply to me because I purchased from Canada)?

Your wisdom is appreciated!!!

 

[sawindra]

General Advice needed:

Sorry for mentioning this subject again, but just need some input on what (if anything) I can do next:

I purchased Soloist 3XGT (from dealer in Canada) and timekeepers 3xgt (feb 2023) - registered warranty on Burson website, and purchased with credit card which extends warranty

March 2024 - device stopped working. defective. burson took 1 month of back and forth emails of troubleshooting then stopped replying at all
April 2024 - dealer had me return device to burson service center in california. was told 2-3 weeks turnaround time
Since the item was received, no communication regarding when the device will be repaired, ETA for the return. Just simply either no response or "thank you for your patience". I was told at one point they "may be waiting for spare parts".

My question: how long is it reasonable to expect the delay to be? If a company can't even fix their own equipment, they should replace it. (its still under warranty). Are they obligated to provide repair/replacement within a reasonable amount of time?
What would my next step be to try to resolve this situation?

Since I purchased it from a dealer in Canada, I assume that any complaints would harm the dealer, and it really doesn't seem to be his fault. He also states he tries to contact Burson but not getting any answers.
However, I can't really make a complaint against Burson because I didn't purchase it from them (ie. australian consumer protection wouldn't apply to me because I purchased from Canada)?

Your wisdom is appreciated!!!

Your dealer should have ordered a new main PCB, and have it installed by his tech. All the pcb's are modular, when u look into the unit.