I own many Beyerdynamic products (T1 2nd, A2, DT1350, DT880, DT1770). Few weeks ago (April 2020) I've contacted the support to ask where to buy spare parts to fix an issue. They answered to contact the italian distributor. The italian distributor didn't answer. I asked Beyerdynamic support for help again, but after days they did not reply, I wrote again and they replied that they had affected another department. After weeks I ask if there are news and after a week no reply.
I also asked if the defect was covered by the T1 2nd 5-year warranty. No answer. This is how Beyerdynamic support is working, if I had known it before I don't think I would have purchased all these items.
To be fair this is also when all the virus stuff was causing all the lockdowns and everything business related is out of whack lately. Been hearing about complaints with other companies support too. Some are definitely handling it better than others of course and it’s definitely regional as well.
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