It's true, I remember reading a thread where someone wanted to return a piece of gear. The representative of customer service for the company posted that the person should burn-in the device for at least 4 weeks. It's a smokescreen to try to get people to get past the return window. Not only that I won't mention the name of company here, as they most likely a sponser. But they even include a burn-in cable with the product for their convenience, not ours LOL.