berniebennybernard
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Logitech has one of the best CS in the business. It's probably a bunch of email backlog.
Attn: UE's POOR Customer Service after change ownership
- Thread starter s2k
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oogabooga
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How long did you have the TF10s for before the nuzzle broke off?
dvdonly
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Guys, this is not meant as an excuse for them (there is no poor excuse for bad customer service) but keep in mind that in this economy/recession, one of the first things to be trimmed back is customer service.
In my industry, where we deal with dozens of vendors nationally and internationally, it's a known phenomenon that many of the vendors are reducing/eliminating/outsourcing their customer service divisions.
So chances are, it's not just UE...
In my industry, where we deal with dozens of vendors nationally and internationally, it's a known phenomenon that many of the vendors are reducing/eliminating/outsourcing their customer service divisions.
So chances are, it's not just UE...
LostOne.TR
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My brother had to get something repaired/replaced for his super.fi 3s recently, and UE still did the service as normal. I think they took a few days longer to reply than they did in the past, but still a smooth process and he had no issues.
s2k
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OP here.
Finally get a reply from them, said their office was closed from 20/Dec to 5/Jan and they were not able to reply emails.
They also sent me a repair form and ask me to fill it is basiclly just name, address, contact number, complaints etc. and ship the earphones together with the form back to them.
I don't feel happy with their excuses and solution.
If they'll close business for HALF A MONTH, at least they should put an anouncement on their website.
Also they'll need an auto-reply for all emails that indicate they can only reply after holiday.
This is very easy isn't it? I don't understand why they risk put customer in dark - which makes customer feel totally ignored.
btw I stay in Singapore so it's not convinent for me to call because of time different.
Finally get a reply from them, said their office was closed from 20/Dec to 5/Jan and they were not able to reply emails.
They also sent me a repair form and ask me to fill it is basiclly just name, address, contact number, complaints etc. and ship the earphones together with the form back to them.
I don't feel happy with their excuses and solution.
If they'll close business for HALF A MONTH, at least they should put an anouncement on their website.
Also they'll need an auto-reply for all emails that indicate they can only reply after holiday.
This is very easy isn't it? I don't understand why they risk put customer in dark - which makes customer feel totally ignored.
btw I stay in Singapore so it's not convinent for me to call because of time different.
PhilS
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Quote:
It sure is.
Maybe they didn't want to put an auto-reply for the time they were closed, because that would imply they would respond after they're back -- and they haven't done that either.
| Originally Posted by s2k /img/forum/go_quote.gif Also they'll need an auto-reply for all emails that indicate they can only reply after holiday. This is very easy isn't it. |
It sure is.
Maybe they didn't want to put an auto-reply for the time they were closed, because that would imply they would respond after they're back -- and they haven't done that either.
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