[cottaudio]

No no, I use the SR25 directly as a transport. So USB out of the SR25 and into my DAC.

It's weird, sometimes it'll play without and problems for hours and then will just stop (Not changing format or anything either).

Could it be microSD read speed issues?

Nobody encountered a similar issue then?
Interesting.
I may well buy a faster microSD card just to see if that sorts it out (could do with a bit bigger anyway).

But yeah super weird, I had it USB line (Used purely as a transport) out to my DAC and it got about 60% through Joshua Redman's Back East album before playback just stopped. Then, after pressing play again it worked again for another tune and a half before also stopping.

At a bit of a loss

 

[bumblebeer]

Any idea where I could get a replacement back glass panel? My battery failed and expanded breaking the back glass. It also spontaneously combusted! But luckily I had removed the battery tray from the player before that happened.

Looks like it should be easy to get a replacement battery, but I don't know what to do to cover the back. Any ideas? It's in a case if that helps.

And I contacted A&K through support@theinvixion.com a few weeks ago regarding this but I have yet to hear anything back.

Edit: I would like to add some pictures for clarification showing the battery and damage to the back glass, but I'm not sure how. Can I just link an imgur album?

 

[JasonNYC]

And I contacted A&K through support@theinvixion.com a few weeks ago regarding this but I have yet to hear anything back.

According to our US support team, they had replied to your email asking some initial questions and asked for proof of purchase, which you sent them last week. They were verifying your info and said they would be issuing a RMA. I apologize if the timeframe was unclear, but they did respond back to you and you responded back to them. I am not sure why you say you "have yet to hear anything back" from a few weeks ago.

 

[AnalogEuphoria]

Any idea where I could get a replacement back glass panel? My battery failed and expanded breaking the back glass. It also spontaneously combusted! But luckily I had removed the battery tray from the player before that happened.

Looks like it should be easy to get a replacement battery, but I don't know what to do to cover the back. Any ideas? It's in a case if that helps.

And I contacted A&K through support@theinvixion.com a few weeks ago regarding this but I have yet to hear anything back.

Edit: I would like to add some pictures for clarification showing the battery and damage to the back glass, but I'm not sure how. Can I just link an imgur album?

It’s always a good idea to check spam folder just incase

 

[bumblebeer]

According to our US support team, they had replied to your email asking some initial questions and asked for proof of purchase, which you sent them last week. They were verifying your info and said they would be issuing a RMA. I apologize if the timeframe was unclear, but they did respond back to you and you responded back to them. I am not sure why you say you "have yet to hear anything back" from a few weeks ago.

It’s always a good idea to check spam folder just incase

I'm not sure if maybe there was another owner with the same issue, but I have not received a response and I definitely have not sent a reply or received an RMA. I just checked my spam folder to be sure. I can PM you a copy of the email with headers if you would like.

My email was asking about the possibility of purchasing a replacement battery and/or back glass. Or, if I would be able to send the device for repairs. I bought the device second-hand knowing that the manufacturer's warranty does not transfer and that I would not be covered.

Just to clarify, I am not displeased with A&K or their support team. This kind of thing can happen with ANY lithium battery. I'm very happy with the device and it has performed excellently up to this point. Given my situation, what I was asking for was essentially a favor. That's why I posted here. I don't want to sling mud. I just want to get my player back up and running. I have some ideas on a custom made replacement panel that I'm happy to kick around with the community if anyone is interested in providing feedback.

 

[JasonNYC]

I'm not sure if maybe there was another owner with the same issue, but I have not received a response and I definitely have not sent a reply or received an RMA. I just checked my spam folder to be sure. I can PM you a copy of the email with headers if you would like.

My email was asking about the possibility of purchasing a replacement battery and/or back glass. Or, if I would be able to send the device for repairs. I bought the device second-hand knowing that the manufacturer's warranty does not transfer and that I would not be covered.

Just to clarify, I am not displeased with A&K or their support team. This kind of thing can happen with ANY lithium battery. I'm very happy with the device and it has performed excellently up to this point. Given my situation, what I was asking for was essentially a favor. That's why I posted here. I don't want to sling mud. I just want to get my player back up and running. I have some ideas on a custom made replacement panel that I'm happy to kick around with the community if anyone is interested in providing feedback.

I apologize, by your post it sounded like someone we were already speaking to. I just sent you a PM To follow up.

 

[RBYRER]

The embedded Deezer App on my AK sr25 just suddenly disappeared . I sure would like to know why ? Hopefully none of my other imbedded apps disappear along with my apps that I loaded onto my dap . Nothing to worry about as long as it does not get worse that is I won't be sending back for warranty repairs or anything . But I sure would like to know why because I was thinking maybe I accidentally did something wrong to cause this and I sure do want to know what to look out for to prevent this from happening again . If anybody has heard about this happing before or knows anything at all please let me know so I can find a way to prevent this from happening again . Thanks so much .

 

[JasonNYC]

The embedded Deezer App on my AK sr25 just suddenly disappeared . I sure would like to know why ? Hopefully none of my other imbedded apps disappear along with my apps that I loaded onto my dap . Nothing to worry about as long as it does not get worse that is I won't be sending back for warranty repairs or anything . But I sure would like to know why because I was thinking maybe I accidentally did something wrong to cause this and I sure do want to know what to look out for to prevent this from happening again . If anybody has heard about this happing before or knows anything at all please let me know so I can find a way to prevent this from happening again . Thanks so much .

The embedded Deezer app was maintained by Deezer. They are not updating or supporting the embedded app going forward, only the Android app that can be installed via OpenApp. As it is no longer supported, it has been removed from AK devices.

 

[RBYRER]

The embedded Deezer app was maintained by Deezer. They are not updating or supporting the embedded app going forward, only the Android app that can be installed via OpenApp. As it is no longer supported, it has been removed from AK devices.

Thank you so much JasonNYC . I am glad to hear that there is nothing wrong with my dap . Now I can go on to my next dilemma which is to keep the new SP2000 that I bought and havn't open yet , ( a Christmas present I bought for me from me ) , or if I should send it back and trade it in for the upcoming SP3000 . Right now it looks like SP3000 is going to win . Thanks again JasonNYC .

 

[asia55]

The embedded Deezer App on my AK sr25 just suddenly disappeared . I sure would like to know why ? Hopefully none of my other imbedded apps disappear along with my apps that I loaded onto my dap . Nothing to worry about as long as it does not get worse that is I won't be sending back for warranty repairs or anything . But I sure would like to know why because I was thinking maybe I accidentally did something wrong to cause this and I sure do want to know what to look out for to prevent this from happening again . If anybody has heard about this happing before or knows anything at all please let me know so I can find a way to prevent this from happening again . Thanks so much .

Hi, I haven't lost any apps , but I have lost the 'home button' function, or rather, it works intermittently, (in most cases it doesn't). I would like to know if there's a way to reinstall the software from scratch, or wether there's a way to clear cache? Because the home button is not a physical button I'm wondering if, as in our case the software has been corrupted? Although I've done a Factory data reset, my problem still exists. Sir, did You perform a Factory data reset on your device?

 

[RBYRER]

delete

 

[RBYRER]

Hi, I haven't lost any apps , but I have lost the 'home button' function, or rather, it works intermittently, (in most cases it doesn't). I would like to know if there's a way to reinstall the software from scratch, or wether there's a way to clear cache? Because the home button is not a physical button I'm wondering if, as in our case the software has been corrupted? Although I've done a Factory data reset, my problem still exists. Sir, did You perform a Factory data reset on your device?

No I have not done any factory resets because I know that I will lose all my embedded songs and I was only concerned why I lost my embedded Deezer app . Why don't you contact Astell&Kern and see what they can do for you ? Also can you check to see if you still have the embedded Deezer app for me . You should have 2 Deezer apps if you have not lost any apps , one on top of the screen and one near the bottom which you have the option to download . I am thinking that your dap has a software problem because the embedded Deezer app should be missing from your Dap since it is no longer supported or you may have 2 problems if the embedded Deezer app is still showing on your device and if your "home button" function is not working and if that is the case and you decide to contact Astell&Kern , you might want to let them know about both of these things . If you ever get your dap sorted out would you mind letting me know thru this thread ? I hope this somehow helps .

 

[iotad]

Are there known issues disabling the floating "back" button in 3rd party music apps? I have the option disabled in Settings > Input Method > Back Button, but the button reappears when using apple music. On the latest firmware 1.70 running apple music 3.10.2

 

[JasonNYC]

Are there known issues disabling the floating "back" button in 3rd party music apps? I have the option disabled in Settings > Input Method > Back Button, but the button reappears when using apple music. On the latest firmware 1.70 running apple music 3.10.2

Android apps require a back button to be present, so it automatically enables when you launch an app even if you turn it off in the settings. Turning it off only affects the button when playing back music in internal memory and microSD card.

 

[tirezege]

Hello again after quite some time,

I am about to get Beyerdynamic dt 770 pro to pair with my SR 25.

The question is, which version should I get? 250 ohm or 80 ohm? Can SR25 drive 250 ohm version to its full potential?

And even if it does, what differences would they have, 80 and 250 ohm? I read about 80 ohms being less bright on treble att higher volumes which would be a good thing for this headphones considering the bright characteristic of its trebles.

Help please