sperandeo
100+ Head-Fier
- Joined
- Nov 26, 2010
- Posts
- 271
- Likes
- 40
I have 2 AK players originally worth over $6000.00 new. Both my players have not been able to log onto my Tidal streaming service. I contacted AK about this issue a few weeks ago and was told they they are working on getting newer players back online with Tidal but older players may not be able to use Tidal anymore. Once I told them which players I have they told me that my Kann (only 2 years old) might work sometime in May and my Ak380 which is still for sale on Amazon.ca for $4000 will no longer be supported or work with Tidal.
I have tried to contact AK customers service via email for the past 2 weeks without a single reply. They are now ignoring my emails. My most recent emails explained how unhappy I am about not being able to use my Tidal streaming service anymore and asking if AK would consider taking these very expensive “unsupported” units back and offering customers an upgrade path.
I feel like AK have washed their hands on the subject.
This is so very frustrating because my AK380 was my main streaming player for my home stereo setup. They are ignoring all my emails but I did receive an ad email from AK a couple of days ago regarding the release of their brand new player.
I have tried to contact AK customers service via email for the past 2 weeks without a single reply. They are now ignoring my emails. My most recent emails explained how unhappy I am about not being able to use my Tidal streaming service anymore and asking if AK would consider taking these very expensive “unsupported” units back and offering customers an upgrade path.
I feel like AK have washed their hands on the subject.
This is so very frustrating because my AK380 was my main streaming player for my home stereo setup. They are ignoring all my emails but I did receive an ad email from AK a couple of days ago regarding the release of their brand new player.