vicens bosch
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good morning mr from ASTELL KERN you have made an excellent product but mediocre software, please troubleshoot your magnificent and affordable dap kann alpha
Thank you for the reply.3-ish month owner of the kann alpha here. fortunately, i've not experienced the types of dropouts that some folks are reporting.
i feel lucky as with any technology product, there must be a certain percentage of production that doesn't work, right? same as with any other product. the defect rate is never zero.
You have to install the Tidal apk app and that will allow you to download offline content to your internal memory. The embedded Tidal app is great and sounds fantastic, but you can't download offline files with it. I personally use the Tidal apk app just for music I want to listen to when I know I will not have network access. Its super easy to DL the apk and drag it into the Android file transfer app. It then shows up in your list of services and away you go.Thank you for the reply.
I think you are quite right. I realise a large majority will not have problems, but those who do, tend to post about it. So it might not be as bad as I think, but there are a few posts on this thread about the wireless drop out problems I mentioned.
Do you download from Tidal for offline listening too? This is the other major requirement I have.
Thank you for the reply.You have to install the Tidal apk app and that will allow you to download offline content to your internal memory. The embedded Tidal app is great and sounds fantastic, but you can't download offline files with it. I personally use the Tidal apk app just for music I want to listen to when I know I will not have network access. Its super easy to DL the apk and drag it into the Android file transfer app. It then shows up in your list of services and away you go.
I can't help any with the dropouts, sorry. I have not experienced drop outs, but more importantly, I don't own the ALPHA, I currently use an SE200. JasonNYC will likely update soon when any pertinent info is available.I still have a concern about the wireless dropouts though. Although I will be downloading and purchasing some, a lot of my time is spent streaming,both Tidal and Amazon HD.
Any update on this?
3-ish month owner of the kann alpha here. fortunately, i've not experienced the types of dropouts that some folks are reporting.
i feel lucky as with any technology product, there must be a certain percentage of production that doesn't work, right? same as with any other product. the defect rate is never zero.
A very valid point.I think there's some truth in this, though an issue with any technology is not just about whether it fulfils the functions promised but the setting it works in. People need to consider if their WiFi routers or if their set up is up to scratch for instance.
Every link in the chain adds potential failure points.
If you recently loaded a lot of new files on the player, it will scan and index in the background over several starts, so it can take some time to fully index. I recommend doing a manual media scan after transferring large amounts of files. A manual scan will index everything all at once. Settings -> System Reset -> Initialize media scan. If you have playlists saved on player, make sure the clear playlists box is unchecked.My pain when it comes to the Alpha software is the anomaly of grouping the folders into unknown artists. My SE200 is so cool in that department. As you can see, 82 files went into unknown artists on Alpha, whereas ONLY ONE is unknown on SE200, and guess what! It's not something I uploaded. It's one of the sound files that come uploaded with the DAP.
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