metsat
100+ Head-Fier
I was just discussing this issue with our head of US support. Those that successfully applied the firmware, did you have SD cards in the player? We updated 2 KANNs without issue, but realize both did not have SD or microSD cards in them. Those of you with the spinning "A", if you do have cards in them, could you try removing them and then restart? The update changes the way the player scans cards, especially larger capacity cards and speeds up indexing. We are thinking the hangup may be on initial startup and once it starts and the card is reinserted, it may work. Will will do further testing here and are also waiting for some more info from our dev team as it is the middle of the night in Korea.
Also, anyone in North America who is experiencing the issue with the spinning "A" after installing the new firmware, our North America support team asked if you could please email our support email so we can log your issue in our support system and reach out once we have a solution. For other countries, I will need to wait and see what our global support team suggests.
I had microSD card inserted when I performed the update. I tryed a restart without the card inserted and it made no difference. Still getting the spinning “A”.