[Philski]

I put my SDHC card into the slot, and waited while 'Initializing CMI Please Wait' scrolled across the screen a few times - then the scrolling stopped. Fine, I'll reset and think again.

Problem: the reset button does nothing! I have had freezes before and it has worked, by the way. I have removed the SDHC card, still nothing works - all the buttons are dead, and plugging in the USB cable does nothing either. Does anyone have any suggestions? The only thing I can think of at this stage is to wait for the battery to run down, but I have only just fully recharged it, so I will have a few days to wait by the look of things.

 

[mortonjl]

PM Fang, or head-direct.

 

[GreenLeo]

Why Amp3 is related to Fang?

 

[krmathis]

Contact the vendor maybe? -> 深圳市汉声音响有限公司

 

[Philski]

Will do. I just thought I would chuck it out there to see if anyone else'd had a similar problem.

 

[HiFlight]

Usually the AMP3 will appear to be dead after resetting...it takes about 30 seconds to be ready for a restart, then it takes about 3 presses on the Play button to get it to reboot. Try a hard reset, then wait about 30 seconds and then hold down the Play/Pause button and see what happens.
Try a couple of presses, each for about 3 or 4 seconds.
Good Luck!!!

 

[Philski]

Thanks - tried that, no joy. The display hasn't changed at all since it first froze, still mid-scroll...

 

[anadin]

Try to reinstall the firmware, I have had a drink this afternnon but PM me and put it into dead mode, I will send you the firmware and help you as much as possible.

 

[ulsanman]

Leave the mid scroll for a long time and then reset twice i.e. push the reset button twice before starting the player again

 

[tstarn06]

I thought the same thing happened a few times, but a few resets usually worked. I was always surprised to see the Amp3 flash on the screen. Lately, no problems. Did you buy it from Whiplash? Direct from Hisoundaudio? Contact the place you bought it, if the resets don't eventually work.

 

[Philski]

Thanks for all the suggestions guys, unfortunately nothing has worked for me so far! I bought it from Jaben in Singapore, but I will contact HiSound Audio first and see what they think.

However, I think the easiest solution will be to wait for the battery to run down. I never thought I would rue the incredible battery life! And since it's not actually doing anything, I wonder - maybe 200 hours?!

 

[momomo6789]

lol going to be a long wait !!! if lcd is on then it wont be to long a wait.

 

[Philski]

I just received a reply from Jack Fu at HiSound Audio. One suggestion he made was:

"The useful solution is hook to the PC via USB cable, press and hold the volume + key , then the disc of your player will appear on the PC screen, then you can format the player. ----down load the music again, --- it will be ok."

Didn't actually work in my case, so I'm still waiting for the battery to run down - but posted here to add to the general body of information in case it helps someone else in the future.

 

[anadin]

That's exactly what I was going to suggest you do, did you reinstall the firmware.

 

[Philski]

No, I didn't - plugging in the USB cable did absolutely nothing, the AMP3 literally had the functionality of a brick, no matter what I did. You might have been able to use it to build a wall or to throw at someone, but in no way at all was it functioning as an electrical device, other than the frozen text on the screen.

However, the battery did die last night - plugged in the USB cable and it is happily charging now as if nothing had happened. I'm presuming it will play OK (all the original files are still there), but I will come back if not!