Uchiya
500+ Head-Fier
- Joined
- Apr 15, 2009
- Posts
- 600
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- 25
I've decided to pull out for the Algorhythm Solo. My stagedac/concerto combo is arriving soon and I'd rather have me a pair of LCD-2's. Hopefully I can reach customer service.
Sorry everyone for the delay on the WhipMOD. As many of you are aware, the manufacture which we we receiving the units has been removed for many reasons and we took over the manufacturing process.
There is a list of reasons why there has been delays. The learning process has been long and our efforts have tested us to the max. One thing I hate to do is to release a product unless we are comfortable with the process. In addition to all of this, parts are being shipped that were defective, not compatible and several of issues. We have locked down sources for parts and I'm building a relationship that will allow us to move in the right direction.
We have successfully completed many units and the correct parts are being ordered and arriving currently.
Please keep contacting us in regards to this since we are starting to get the ball rolling and moving in the right direction. Like I said, many units are being made and many more are in the process.
So my apology on all of this. Your patience will be well rewarded!!
Thanks,
Craig
Quote:Sorry everyone for the delay on the WhipMOD. As many of you are aware, the manufacture which we we receiving the units has been removed for many reasons and we took over the manufacturing process.
There is a list of reasons why there has been delays. The learning process has been long and our efforts have tested us to the max. One thing I hate to do is to release a product unless we are comfortable with the process. In addition to all of this, parts are being shipped that were defective, not compatible and several of issues. We have locked down sources for parts and I'm building a relationship that will allow us to move in the right direction.
We have successfully completed many units and the correct parts are being ordered and arriving currently.
Please keep contacting us in regards to this since we are starting to get the ball rolling and moving in the right direction. Like I said, many units are being made and many more are in the process.
So my apology on all of this. Your patience will be well rewarded!!
Thanks,
Craig
Craig,
Nice. Glad to hear that you get thing back on track. Last two weeks were like throwing a stone in the ocean: dropping a significant amount of money on WhipMod and not receiving any responds regarding the manufacturing/shipping process is not a pleasant experience. Now I know what's going on and I regain my patience again. Hope everything goes on smoothly.
Best,
Ian
Many of you that know me have experience my concern when issues go wrong. I take it very seriously. So, rest assure, I'm here to make this right and I will not stop until I achieve my desire goals!
Please, do not hesitate to contact us. Our email volume is very very, but we are trying out best to answer everyone. Still our number one goal is to make the best product possible. Often obstacles stand in our way. Us having to immediately take over this process was the biggest issue. However its looking MUCH brighter now!
Thanks,
Craig
PYTHON,
Well thanks for the support !, Craig must read these posts for Christ sakes it's his company and were the people who keep him in Business
He has not even responded , Just something from You Craig, tell me anything keep me posted if there is 5 people behind me from october 2010
if not i should be number 1 priority you think!,Sorry Python i am venting a bit i am glad all has worked out with your order !
thanks for your concern.
ALL EARS
I can completely understand your concerns. You must remember that a 3rd party Company that I was dealing with was shipping to customers also. I was told certain orders were shipped and in fact, perhaps they weren't, like in your case.
Please PM me asap so I can get the facts!!
Craig
Craig,
Nice to hear from you ! my rants are out of frustration and the lack of not knowing if i am getting what i ordered.
i will PM you asap please respond, thanks Craig.
ALL EARS
Waiting months or even some cases, a year or two for some custom-build product is not uncommon from forum dealers. This isn't Apple, they don't do business by the millions with hundreds or thousands of each SKU sitting in warehouses ready to be delivered. ALO, HeadAmp, RSA, Whiplash, you name it, are small one or two-man operations. Yet I've heard nobody who eventually didn't get what they ordered. Build times can be significant, logistics are difficult on a small business budget and you are at a mercy of your suppliers in many cases, even for a simply interconnect.
I have been waiting for several cables from Whiplash since August and I just got a notice that they will be sent from Craig. Consequently I've been waiting for my Algorithm Solo for several months now since I preordered it, and about 9 months now for my JH-3A since my June pre-order. I understood the risk of time required in product development, testing, manufacturing and delivery issues and took the risk.
Those of you demanding instant gratification in this market, my comment is that it seldom happens and if you can't get used to the idea, initiate a PayPal refund request if you can't get a hold of your vendor.. People wait up to two years for a HeadAmp BHSE, but when they finally get it, they all say it was worth the wait. I've seen similar reaction to most people who have received their WhipMOD, myself included.
Blasting the vendors with "Where is my stuff I ordered <<insert your order date>>" on a daily basis is similarly counterproductive, because your distracting the same guy whom you want to build your and ship your order faster. Imagine getting hundreds of these emails on a daily basis. If you answered them, you'd be doing nothing else and, in fact, found yourself out of the business.
I'm not saying mistakes are not made and the waiting can be very stressful as time goes by and you received nothing in return for your hard-earned money. BUT, I do know for a fact that Whiplash and the rest of the forum vendors care a lot about their customers, and when mistakes are made, they will make things right.
Good luck to you all and apologize for the rant.
I haven't been waiting that long myself, but it would be nice to have an estimate of how long it might take for my order. Once armed with that information, I can decide if I want to keep my business with them. After 45 days, I won't be able to issue a PayPal refund request.