Greetings, having been alerted to this thread just prior to leaving for the Bristol show, it is only know I have time to write.
We have been in contact with Ken Law of Storm Audio since the early 2007 after a recommendation to his products by an attendee of the Manchester Hi Fi Show. Ken eventually sent us a DAC, the Pandora NOS unit to evaluate, back in August 2007.
We loved it, having been sent many others in the hope we would distribute, this was the first we liked. We first used it at Heathrow in September 2007 still new and not really run in and again at Bristol just last week.
Ken has acquitted himself well with us, delivering product when paid, and has been easy to communicate with, although there have been blackouts at times. This is not unusual, a good friend reported to me he had only 5 days online in February with Tiscali, the rest of the time no link no email no internet. I do not however know what provider Ken uses in Hong Kong.
For any who have sent money we know the Pandora took longer to develop than intended, but then for example, Cyrus have no CD player at the moment and NuForce are late with their Icon-1, so this can affect many in this business when new products are slated for development and eventual manufacture.
We are sorry for those who have paid and still received nothing, we have asked Ken about this and he assures us goods will be sent or refunds offered, for all those of you whom this has not already happened.
On a personal note I understand peoples frustrations here, having in my private life, been on the bad end of deals like this in the past running into many hundreds of pounds.
But this is exactly why we are here, to provide support to goods sold in the UK and support for users who have them in their systems and not leave it to a faceless name the other side of the world.
At HIAudio we try and bring the very best to the market and this we have in the Pandora NOS DAC. As the owner and Managing Director of HIAudio, I will go as far and say HIAudio will cover all products still within the normal warranty that have been manufactured by Storm Audio, that have been sold into the UK (only) prior to us starting as Kens’ Sole UK distributor.
Have a good weekend all.
Dr Hugh P. Unsworth
HIAudio