Please contact uehelp@ultimateears.com. This is not part of the warranty repair service. Thanks!

yes!

We called it IPX as the system is the first known to us to be IP-67 certified being a water-proof spec. We learned from our development of UE 900 that RF connectors in general aren't reliable for IEM use and we had to tighten the spec with our supplier, however they are in general more reliable...

Looks really cool! BTW, we didn't call out this feature... the cinch/slider is lockable, which is a feature people asked for while we were working on the design of the cable.

Hi John, 1) I am not sure about the eFit system, but we do have a desktop scanner from 3Shape that can scan your impression or existing earbuds 2) While it is completely new tooling from the first T2 connector with reworked tolerances and internals, you can plug in any old Linum cables into...

Also keep in mind that the UE SuperBax cable is not a cheap cable. Estron market the previous generation of the able under their Linum brand, it retailed over $200. Thank you for your support as always!

Thank you! We made the decision to move away from the 2-pin more than a year ago and decided to partner with Estron to develop something more reliable. The failure rate on standard 2-pin type connectors are just too high and we had to do something about it.

The short answer is no, personally I recommend looking into the UE Live and UE 6 Pro :-)

Hi everyone, the 3rd gen 18+ has 2 of our updated True Tone Plus tweeters, sensitivity of the earphones also changed as well. Technically everything shipping after April 11th should be updated to the new version.

Yes, you are correct, they do not have the right information in this case.  The 4000s and other over-the-ear headphones by UE have been discontinued for a few years now.  We are expecting a shipment landing next week and we will be able to fulfill orders again on pro.ultimateears.com.   Thanks...

Yes, but United Sciences and UE have an exclusive contract, so the impression cannot be taken to any other IEM company.

Right now we have deployed the eFit scanner in a few areas, including UE HQ in Irvine, we are working with United Sciences to expand the deployment.

This is not a matter of opinion, but its a fact.  We have been working through component shortage issue with our supplier in the past few mont and we have been shipping products to our dealers since early this month.

It should be back in a few weeks, we are out of stock and cannot accept any orders at the moment

We ran into some delays with shipping, but its back in stock now.  Thanks for checking!

I like to share an interesting interview we posted on UE University, the topic is about mixing and using the UERM.  I thought you guys may enjoy the read:   http://ultimateearsuniversity.com/post/108924173590

We have different types of balanced armatures in different models of our product, most of these receivers are built to our spec.  We designed the Live Demo system to enable listeners quickly experience the differences in sound signature between the various products we offer.  As there are many...

United Sciences holds numerous patents for their scanning technology, the technology is adopted by GN ReSound in Europe under the trade mark Otoscan.

First of all, thank you Joe for the great and detailed review!      Apologies to everyone if this seems like a sales post, but I wanted to let everyone know that we have a much smaller version to "check out" if you cannot find a rep close to you.  Give us a call if you like to play with...

Quote: Thank you Kunlun.   Yes, we have heard several times from people, some really well known studio engineer and audiophile, that the 50-50-50 setting, or the standard by-pass setting on the tuning box, is already an excellent sounding frequency curve and prefer it over the IERM. In...

Quote: Sorry, those are only available for the Personal Reference Monitors.

Yes, we will bring the tuning box and other demo sets when we participate in future Head-Fi events, so CEETEE, yes, you will see it in the next NorCal or SoCal meet!  Irvine is only 5 hours away from the bay area ;-)   We are also looking into setting up a few dealers in other countries, but...

Thank you for all the great comments and it was nice meeting Jude in our Irvine office.  Like someone already mentioned, we believe custom sound is the final element that makes a custom IEM truly custom, and our solution is the first step towards our vision.    I like to take the opportunity...

We'll be there with stuff!

Team UE will be there with our demo setups of custom IEMS and some of our other products.  If anyone is curious about the sound of these custom in-ears, here's your chance to try them :-)   Please let us know if you guys would like us bring an audiologist along?  He/she can talk a bit about...