The age of my E10K is less than a month. I bought it from an authorised dealer in Malaysia but it does not have a physical shop. So it might not be easy to claim warranty but I'll give it a try.

Hi guys, when I turn up and down the volume knob of E10K, there is quite a audible hiss on the left side of my Audio Technica ATH-IM 02. It is not present on the right side of the same IEM.   The hiss only happens in the left side only when there is music playing and when I turn the volume...

Hi ozkan, thanks for the prompt reply. I just tested the Fiio E10K with my brother's Shure SE215 and can confirm that the situation is the same. There is audible hiss in the left side but not the right side when turning the volume knob on E10K.   Does this fall under "defects in materials and...

Hi guys, when I turn up and down the volume knob, there is quite a audible hiss on the left side of ATH-IM 02. It is not present on the right side of the same IEM.   The hiss only happens in the left side only when there is music playing and when I turn the volume knob up and down. If there is...

Whenever I stop a video or the video finishes on YouTube, there are sometimes one or two "pop" noise. This noise also occurs when I'm using chrome. Is this called electrical hissing noise that usually occurs with highly sensitive/ low impedance IEM such as IM 02? FYI, I'm using IM 02 on ipad...

Just bought IM 02 today. Beginner question: how deep do you insert this particular model? For me, I'm able to reach the first bend of the ear canal and no more because the earphone itself is short and big? I'm using the L size silicone tip for now. The expert says that there will be suction if...

Guys, I'm going to buy IM 02 this weekend. I'm seriously thinking to buy the replacement cable with mic, which is the HDC1is. My usage is to make phone calls with smartphone and skype video calls on laptop with this IEM. I think using the in-line-mic will be better than the laptop's mic...