[FangJoker]

Treoo is being shady about nocaudio cable orders.  They are telling me that I have to wait 10 business weeks and when I placed my order it was 4 regular weeks max. I have asked for a refund.  We'll see if they give it to me.  If not I will make sure that their reputation suffers.  I am tired of their excuses.  I should not be held to the new wait time standard and it appears by their email that they believe that I should.

 

[karloil]

They replied to my email saying that i should have my cable before Sept. 17 and hope that it doesn't ruin my week...WOW!....at least they tried to build a bit of rapport...

 

[FangJoker]

I told them 2 weeks ago that I would not give them an extension and they do not want to give me a refund now that they can't deliver.  I'm really mad.  They are holding me hostage because they have my money.  I told them I want a refund or credit towards something else that I can order and receive right away.

 

[soundbear]

  I told them 2 weeks ago that I would not give them an extension and they do not want to give me a refund now that they can't deliver.  I'm really mad.  They are holding me hostage because they have my money.  I told them I want a refund or credit towards something else that I can order and receive right away.

If you paid by credit card you could call your card company and make a complaint of fraud or something similar.   Paypal may also have some policies to protect you.  I would go that route than continue with Treoo.   

 

[kinkan81]

Hey guys, I ordered my 4 conductor acrux silver cable on 6 aug and the turnaround time stated waa 6 weeks. Now treeo say it is 6 working weeks. Anyone has Zack's contact? Shall we go down to treeo office to demand a refund?

 

[violencer]

we must wait

 

[FangJoker]

Hey guys, I ordered my 4 conductor acrux silver cable on 6 aug and the turnaround time stated waa 6 weeks. Now treeo say it is 6 working weeks. Anyone has Zack's contact? Shall we go down to treeo office to demand a refund?

 
enquiries@nocaudio.com but good luck.  I've emailed him many times and received maybe one or two emails back and all were weeks late.
 
Treoo will give me a refund if I buy something else so I guess thats what I will be doing.  I am done waiting for zack and will be ordering an effect audio or whiplash audio cable instead.

 

[kinkan81]

So tat means I probably got to watch till end of oct. Zzz

 

[karloil]

so i finally received my cable...AT LAST!!!!
 
 
 
i hope you guys get to receive yours soon...

 

[gyx11]

Zack will complete all our orders eventually, of that I'm sure. That's all I'll say for now.

Sometimes it's necessary to hear the flipside of the story to have a clearer understanding of the real situation. All I can say, is that although the communication process was poor and could have been handled tons better, Zack himself underwent some problems of his own, which I can assure you is far greater than what any of us are facing with our undelivered 1-2 cables.

 

[karloil]

  Zack will complete all our orders eventually, of that I'm sure. That's all I'll say for now.

Sometimes it's necessary to hear the flipside of the story to have a clearer understanding of the real situation. All I can say, is that although the communication process was poor and could have been handled tons better, Zack himself underwent some problems of his own, which I can assure you is far greater than what any of us are facing with our undelivered 1-2 cables.

makes me now feel bad on how i reacted on the situation. there is a lesson to be learned here on both sides.

 

[Leo888]

@gyx11

I'm with you on this.

I've exchange text messages on 2 occasion with him highlighting some of the issues he's facing. I remember it was pretty late pass midnight a couple days back and was told that he's hard at work to fulfill the outstanding orders.

I will not want to elaborate into his issues but Zack has his work cut out. Let in some compassion to this episode and we may well be looking at a happy ending.

Peace.

 

[kinkan81]

I am more of unhappy with the service from treeo. If there is a delay, treeo should have update the custs instead of misleading custs that they be getting their item on time. Was informed of the delay only towards the 6th week.

 

[kinkan81]

Karloil, when did u order yr cable?
makes me now feel bad on how i reacted on the situation. there is a lesson to be learned here on both sides.

 

[karloil]

^ordered last July 3 and just got them yesterday