Perking too much leads to blindness guys. 
 
Quote:

nudd said:

5 Giving prominent people like Currawong the right to refund their contributions but not other people who have since requested (why is that, by the way)
 

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No, I don't believe I was given a refund because of who I am. At the time, when they were sending out the first surveys I believe a number of people were being given refunds who requested them. Sometime afterwards they stopped, so this accusation against them is unreasonable. 

Thanks for clarifying. So can LH Labs confirm that they were giving refunds and then they were not. Without any explanation or announcements with respect to the change in policy.

Consider point 5 altered accordingly.

The point of my post still stands. Which is that they are forcing funders to be involved and not givimg the funders the opportunity to exit so they need to deal witg the complaints without chucking a hissy fit or telling funders to stop being involved.

currawong said:

No, I don't believe I was given a refund because of who I am. At the time, when they were sending out the first surveys I believe a number of people were being given refunds who requested them. Sometime afterwards they stopped, so this accusation against them is unreasonable. 

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@nudd: I think you need to read this: 
 
https://www.indiegogo.com/about/terms
 
Key words here: "mutually satisfactory resolution".
 
Think about what happened with me, and what is happening now with those words in mind. 

@Currawong the point is that Casey is trying to on the one hand tell contributors to stop being involved and seek other alternative audio solutions but on the other hand not allowing contributors to exit.

All I am doing is pointing out an internal inconsisyency in Casey's statements that makes absolutely no sense.

in fact I personally don't have a huge issue at present with LH and I am interested to see what my infinity will end up looking and sounding like (in fact it might be even more valuable in the future as a limited edition artifact no matter how useless). But if I was one of the people who eg funded the campaign relying on Larry's promise that the warranties were fully transferable in 2013 you can bet I would be seeking an immediate refund or require LH to adhere to they tranferability of warranty promise.

Just because you reached a satisfactory outcome doesn't mean anyone else has. I don't understand why you have an issue with my revised point 5. Which is that at one stage they allowed people to exit and perhaps this induced others to back the campaign, and then there was suddenly a silent change in policy which has burnt people - Even people who honestly and reasonably made mistakes as to the content of the perks they were funding.

Also can i point out that the terms say that campaign owners have to comply with all applicable laws. If the campaign owners engaged in misleading conduct or violated fair trading laws in their jurisdiction as a result of their statements or course of conduct then this is not covered by the terms.

I am sorry I mentioned your name in vain Currawong, but I simply mentioned you as the one person I know who has gotten a refund.

currawong said:

@nudd: I think you need to read this: 

https://www.indiegogo.com/about/terms

Key words here: "mutually satisfactory resolution".

Think about what happened with me, and what is happening now with those words in mind. 

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I also got a refund after the 2nd IGG campaign ended. At that time I did not see the benefit of the LPS4 over the LPS anymore and downgraded. I think LH does not offer refunds anymore, because you backed certain perks without anyone forcing you to do so.
 
Having 2nd thoughts afterwards is not a reason for a refund. Backing out and requesting refunds for everything you backed is another story.
 
The firmware bugs are annoying, build quality is not that  good, based on the MSRP and the super long wait and constant delays are worrisome.

anaximandros said:

I also got a refund after the 2nd IGG campaign ended. At that time I did not see the benefit of the LPS4 over the LPS anymore and downgraded. I think LH does not offer refunds anymore, because you backed certain perks without anyone forcing you to do so.

Having 2nd thoughts afterwards is not a reason for a refund. Backing out and requesting refunds for everything you backed is another story.

The firmware bugs are annoying, build quality is not that  good, based on the MSRP and the super long wait and constant delays are worrisome.

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Does that mean if we want to opt out for all I can request a refund for all I've pledged?

I don't think that's possible. In my case it was a downgrade from the LPS4 back to the LPS.
The refund was requested last year in March.

No refund for me for buying the wrong Amp thinking I was buying a Stereo one. I explained my situation, within minutes, opened a trouble ticket that was referred to Casey, and no refund for me. So I ended up contributing to a second mono amp so I can sell the pair.

I still don't understand why such a big issue about refunding. Why they are so scared? You will always going to have a small percentage of customers return stuff for some reason or another.

maelob said:

No refund for me for buying the wrong Amp thinking I was buying a Stereo one. I explained my situation, within minutes, opened a trouble ticket that was referred to Casey, and no refund for me. So I ended up contributing to a second mono amp so I can sell the pair.

I still don't understand why such a big issue about refunding. Why they are so scared? You will always going to have a small percentage of customers return stuff for some reason or another.

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Because they're using your investment to finalize r&d, preproduction, tooling, etc. That's the purpose of crowd funding. You getting a refund diminishes their already forecasted ability to deliver against the perks they're offering.

Yes, it's the principle and purpose of crowdfunding, but paying upfront via PP is IGG only. With Kickstarter you only pay after the campaign Ends and you can still shift your money to other perks.
Making a false decision based on unclear perk descriptions can be avoided.

By the way IGG can offer refund if the campaign is still "active", but in the "forever campaign" it was already funded and money went directly to LH labs. I think IGG mechanism allowed them to offer all of those extra perks and change the campaign goals on the fly. While this allows people to get a "better product", it also has less flexibility for the investor.

As my post was one of the ones that started this latest firestorm with LH labs I am going to try and be more productive with this post.
 
Am I to understand that the CS rep has changed yet again and that "Jody" is now handling issues? If that is the case are Tami and/or Stephanie still handling tickets? The reason for my ire is continually being invoiced for incorrect amounts, opening a ticket , waiting around a week then being told 'oops, sorry our mistake with all going on it is confusing but all is fixed' (paraphrase) only to rinse and repeat. My latest ticket has been closed but contained the following
 

"I will be updating all pay plan information this week and will provide you with verification that it is paid in full and that you will no longer receive pay plan invoices.  This will be sent to you this week.
Please provide me with your new shipping address and I will update our records. 
 
Thanks,
Tami
"

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- I never received mentioned confirmation and the incorrect invoice from the 22nd is still sitting in my paypal account. These are some of the reasons I have grown weary and am quick to latch on to the myriad of other issues on this board and lash out. 
 
Is submitting yet another ticket seem productive or are there any other suggestions to be had? 

phishin phool said:

  As my post was one of the ones that started this latest firestorm with LH labs I am going to try and be more productive with this post.
 
Am I to understand that the CS rep has changed yet again and that "Jody" is now handling issues? If that is the case are Tami and/or Stephanie still handling tickets? The reason for my ire is continually being invoiced for incorrect amounts, opening a ticket , waiting around a week then being told 'oops, sorry our mistake with all going on it is confusing but all is fixed' (paraphrase) only to rinse and repeat. My latest ticket has been closed but contained the following
 
- I never received mentioned confirmation and the incorrect invoice from the 22nd is still sitting in my paypal account. These are some of the reasons I have grown weary and am quick to latch on to the myriad of other issues on this board and lash out. 
 
Is submitting yet another ticket seem productive or are there any other suggestions to be had? 

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The support team has grown and there are multiple people handling tickets.
 
If you have a ticket currently open, then reply to it with your concerns. If not, then open a new one explaining that the issue was not resolved, along with all of the details of your previous tickets.
 
The more information you can provide, the easier it should be for the issue to be resolved. Just a general rule of thumb when contacting any support organization.

I've heard from both Tami and Jody, and they seem to be trying to fix the old Help/ticket issues. I do believe there is a backlog, though, and it will take them a bit to straighten things out. I'd agree with the last post, if you have an open ticket, use it, if not open a new one. I'm trying to give the new team the benefit of the doubt, hopefully then can get things under control.

Just as a data point, though I am not sure that it does anything for anyone other than me.
I got my set of HE 560s from the original bundle deal last Thursday. It is something! Progress? It is for me.
I was asked if I also got my Pulse. Nope. I ended up going for an infinity in the end...maybe in a few months if I am lucky.