Read about the customer service issues before thinking about working with them. I can't recommend them due to the multiple CS issues over an extended period of time.
Kozee Sound Solutions, a full service custom resheller and manufacturer - Custom IEMs & Reshell Appreciation Thread with Reviews
Customer Service NOTE: Kozee SS will deliver products, however expect a wait time around six to eight weeks with little to no communication via email. If there is a problem that requires your item to be sent back it may take another six to eight weeks. The best way of contacting Adam is via phone.
3/15/12 update: Complaints are increasing and Adam Palmquist is becoming less responsive. For those that are not getting service and can call, I would advise speaking with Andy, Adam's dad and the owner of Lloyd hearing. If you haven't ordered yet, Fisher Hearing and 1964 ears offer reshells as well as The Audio Hub and Stage 93, both in Singapore.
If you are thinking of going with Kozee, read this post.
Kozee is part of Lloyd hearing, and the Lloyd website has the phone number.
Quotes from posts:
"Today I've waited 9x weeks for defective customs I returned for repair to be sent back to me. I've had no communication with Adam except when I called him on 13 April 2012 and again today. When speaking with him he is always friendly, I'll give him that. And if the product was good quality it would certainly be good value. But it was only when I stubbornly advised I intended to submit a BBB complaint he advised he would guarantee I would receive fully functioning and tested customs back in my hands by Friday 18 May 2012. If I get them back by then I'll certainly post to let others know; but even then it would be exactly 3 months turn around time."
"The artwork is even more poorly done than it was with my previous Kozee purchase. The fit is poor as well, I don't use it and probably never will. But I am certainly not going to send it in for a refit because I suppose that would take ages as well and I really want to spare myself the trouble of running after my order again."
In this thread
Information on Kozee
- Kozee has their own line of customs
- Kozee can reshell existing customs
- Kozee can reshell BA universal IEMs
- Kozee can use either silicone or acrylic
Available Kozee products and pricing and links to X1 pictures/initial impressions
Reviews can be found in the posts below
NOTE: As of 7/16/11 Kozee has been taking around 6 to 8 weeks to fulfill orders and has spotty at best responses to emails. If you are in the US, calling is the best way to get in touch with Kozee.
Kozee Sound Solutions, located in Rockford, Il, was first "found" on head-fi in December 2010. Adam Palmquist is the president and seems like he wants Kozee to become a serious player in the market. Kozee offers a full range of products and services including reshells of both universals and other customs in either silicone or acrylic shells in addition to his own Infinity series customs. He is working to improve the services offered by Kozee such as detachable cables for silicone shells, acrylic shells with vinyl tips, and a few other things that are steps in the right direction for the head-fi crowd.
Kozee's reshell service is a bargain, and he also sends out an impression kit, which is included in the price if you choose to use it. The kit includes a plunger, two boxes each containing 2 sets of impression silicone material, 3sets of cotton plugs, and instructions. There is also a video on the Kozee website. There is enough material to make 2 to 3 impressions, so you can have a practice run! He will, of course, accept impressions from an audiologist.
My self-impressions extended much deeper into my ear canal than my impressions previously done by audiologists. I inserted the cotton as deeply as I felt comfortable with and there was no pain when I did my impressions (and I have done several). I used a 1" piece of wood as a bite block. I did them on my own and think the results are at least as good...but I will find out for certain soon...
Keys to making the best self impressions (my thoughts/experiences)
If you are doing the impression yourself, or having someone else do it, one of the most important things is how deep the cotton with string (otoblock) is placed. I made my own and inserted the otoblock as deep as I felt comfortable pushing, which was deeper than the professional audiologists that did my impressions. It must go beyond the second bend of the ear canal, and IMO, the deeper, the better (within reason). Now, I don't want people to push too far and damage their ears, so this is going to be the biggest issue with the self impression IMO, and if you are uncomfortable doing so, go to an audiologist. With the kit provided by Kozee, you have two tries to get it right. How did I get the otoblock in deeply when I did my impressions? I used a cotton swab and slowly kept pushing it further and further in. This is where a partner is a good idea; have the other person check to see if they can see the otoblock. If they can't, it should be deep enough.
If the otoblock is not deep enough, then when the impression material is injected into your ear canal several things can go wrong. If the otoblock is not deep enough, the impression material might not stretch the cartilage within the seal area resulting in a loose fit and improper seal. I now believe this is somewhat of an issue with my EM3 Pro, as it takes much more work to get a good seal, and often requires me to use saliva to get the best seal possible. The tip also looks smaller than my Kozee customs at the tip of the canal. Second, the otoblock can move to the side allowing impression material to go around the otoblock and go in deeper, and if the otoblock separates the front from the back, then you might have some of the impression material remaining in your ear. I actually had this happen once, but the otoblock just went to the side and ended up leaving a void in the material but everything came out fine. It was a result of the otoblock not being inserted deep enough.
Check out the ehow article on how to make an ear mold impression, which has 16 steps. Another article, Impression-Taking Techniques That Result in Fewer Remakes is a detailed article that can add some level of confidence to doing your own impressions. The second article talks about open vs.closed mouth impressions, suggesting that open mouth is preferred. Also, if your ear canals are soft and easy to compress, a softer silicone is preferred for the impression material.
Check out the video from Kozee below.
You have to decide if you want to make your own impression. Here are some things to consider before you try:
- You have healthy ears and no wax buildup
- Have you had impressions taken before, you should know what to expect
- Can you insert the otoblock deep enough
- Are your ear canals firm enough
- If you don't get it right, how difficult will a refit be (and new impressions?)?
Kozee is a branch of a company that has been selling hearing aids since the 1960's, so they have a wealth of knowledge and experience. They have been sending impression kits to people for quite some time and are comfortable with the results.
Current products & services from the Kozee website:
Infinity X2, 2 driver 2-way custom IEM - $299.95
+ $50 to above pricing for executive option uses an upgraded driver, acrylic shell, detachable cable and adds a cleaning tool and hard case
Custom IEM Reshell (acrylic of silicone options) - $89.95
Universal IEM Reshell (acrylic or silicone options) - $89.95
+ $25 for custom artwork
Kozee also makes ear plugs. Why not get something to protect you hearing for loud environments such as concerts, auto racing, motocross, or any loud environment. Once you lose your hearing, it is gone for good, so protection is important. Basic silicone ear plugs are $74.95 and plugs with filters are $129.95. I got the standard silicone which isolate better than foam/wax ear plugs I have previously bought. The ear plugs have little notch cut out of the back for removal as shown in the 2nd picture below.
Edited by average_joe - 7/9/12 at 6:36am