Worst customer service I ever received:
1. ALO audio. I sent them a cable of theirs they charge $500 for (HD800 cable), and needed it to be reterminated with HD800 connectors added to it. Probably one hour of work max. They sent it back and said I'm out of luck, that I shouldn’t have damaged a ‘perfectly good cable’ and that it would cost them over the cost of the cable to repair it. Basically they were saying it would cost them over $500 in labor to do what Moon Audio ended up doing for me, for $50 dollars. ALO was not only an unethical company, but an immoral one.
2. JH Audio. They rarely responded to any of my emails. When I ordered JH16 I accidently ordered clear instead of black cable. After several emails they finally got back to me and said I cannot change my cable. Their color gradiant selection is hard to tell because it’s so small. So the color I picked wasn't orange like I wanted, but more pink. After a few emails they finally responded, said I'm not allowed to change my color. At this time, I had a hard time finding an ear mold audiologist nearby, so I decided to cancel my order outright. No impressions were sent in, so I figured it’s not a big deal. Again, four emails sent, until they reply and say that they don’t allow you to cancel your order. The story isn’t done!!! The IEMs finally come in, and the right side isn’t a good fit. I email them three times asking how to go about the refitting procedure, and I get no response. So I just said screw it, and sold it to someone on headfi. W.T.F.
