jigawatts
New Head-Fier
- Joined
- Oct 13, 2008
- Posts
- 25
- Likes
- 11
Thought I would give a kudos to Westone for their excellent customer service. I bought a monitor vault in May of this year. Just through normal use, the plastic latch cracked all the way through and was about to break completely off. I had read on the forums about another person who had the same thing happen with his monitor vault. I thought I should at least email Westone and let them know, in case it's a common problem that they might need to address. They apologized and shipped me a replacement latch, which arrived in 3 days, and was very easy to install. I only hope the same thing doesn't happen to this latch, but at least Westone stands behind their products.
![etysmile.gif](http://files.head-fi.org/images/smilies/etysmile.gif)