Tenchi211
100+ Head-Fier
- Joined
- Feb 23, 2006
- Posts
- 148
- Likes
- 12
Hello All,
I just wanted to let anyone who owns Phillips Fidelio L1 headphones that since there are no immediate replaceable parts, you will be stuck IF or WHEN the leather like material that is stitched over the foam ear cups starts to separate. There is no way to easily replace the material, and Phillips will not do anything when the one year warranty expires. I bought my pair in July, 2012, and of course my warranty period is up. But the fact that I can't even get a replacement ear cup or have them repaired at my own expense makes me very upset. I guess I will stick with a TRUE audio company like Sennheiser or AKG or one of those brands. I just figure that a quality pair of headphones should be supported by the company that sells them. No more Phillips headphones for me. I'm done. I have treated these headphones with kid gloves and have been extremely careful in handling them, and this is what I get for my $300 spent: a "sorry, nothing I can do for you" from a Supervisor names Rusty from Phillips Support. I wish I would have waited a month or two more and purchased the Sennheiser Momentum. Lesson learned, the hard way.
I just wanted to let anyone who owns Phillips Fidelio L1 headphones that since there are no immediate replaceable parts, you will be stuck IF or WHEN the leather like material that is stitched over the foam ear cups starts to separate. There is no way to easily replace the material, and Phillips will not do anything when the one year warranty expires. I bought my pair in July, 2012, and of course my warranty period is up. But the fact that I can't even get a replacement ear cup or have them repaired at my own expense makes me very upset. I guess I will stick with a TRUE audio company like Sennheiser or AKG or one of those brands. I just figure that a quality pair of headphones should be supported by the company that sells them. No more Phillips headphones for me. I'm done. I have treated these headphones with kid gloves and have been extremely careful in handling them, and this is what I get for my $300 spent: a "sorry, nothing I can do for you" from a Supervisor names Rusty from Phillips Support. I wish I would have waited a month or two more and purchased the Sennheiser Momentum. Lesson learned, the hard way.