Shaitan
New Head-Fier
- Joined
- Dec 22, 2006
- Posts
- 19
- Likes
- 10
Hi All,
I was hoping for some advise and suggestions on this problem.
After long research, I decided on a new pair of headphones. About a week ago I purchased the highly acclaimed V-Moda XS, for which I had read many positive reviews on the high level of build quality, as well as, customer service.
I am quite dissapointed in both aspects for the following reasons. After receiving the pair, I connected the cable in the left earcup (as is my prefered side to keep the cable on). Immediatelly I noticed very loud clicking noise when I was moving my head around. Initially I thought this was cable noise, so didn't pay attention the first few times. However, it got really annoying and I tried to look what may be causing this. When I tried to wiggle the cable (while connected in the earcup) I noticed that the connector inside the earcup, was moving around in the enclosure, causing for the connector to hit on the inside of the earcup, causing the noise. I tried the right earcup, but there all seems OK and there was no such noise (just the regular cable noise). To me this looks like an obvious manufacturing defect.
I contacted V-Moda and yesterday received email from them offering to send me a box through which I can send the pair to them (not sure where - as I live in Belgium) for a repair.
In my opinion, as this is a brand new pair (barely a week old) of headphones, purchased from official retailer by the company (Amazon), I should receive a direct replacement, rather than having these repaired. Given the claims for high level of manufacturing and customer service, I think the reasonable option is for me to go to appointed retailer within Belgium and receive replacement and return to them the current pair.
Am I being unreasonable or does the head-fi community agree with this? What would you think is the correct approach to this problem?
Appreciate your oppinions.
Regards
I was hoping for some advise and suggestions on this problem.
After long research, I decided on a new pair of headphones. About a week ago I purchased the highly acclaimed V-Moda XS, for which I had read many positive reviews on the high level of build quality, as well as, customer service.
I am quite dissapointed in both aspects for the following reasons. After receiving the pair, I connected the cable in the left earcup (as is my prefered side to keep the cable on). Immediatelly I noticed very loud clicking noise when I was moving my head around. Initially I thought this was cable noise, so didn't pay attention the first few times. However, it got really annoying and I tried to look what may be causing this. When I tried to wiggle the cable (while connected in the earcup) I noticed that the connector inside the earcup, was moving around in the enclosure, causing for the connector to hit on the inside of the earcup, causing the noise. I tried the right earcup, but there all seems OK and there was no such noise (just the regular cable noise). To me this looks like an obvious manufacturing defect.
I contacted V-Moda and yesterday received email from them offering to send me a box through which I can send the pair to them (not sure where - as I live in Belgium) for a repair.
In my opinion, as this is a brand new pair (barely a week old) of headphones, purchased from official retailer by the company (Amazon), I should receive a direct replacement, rather than having these repaired. Given the claims for high level of manufacturing and customer service, I think the reasonable option is for me to go to appointed retailer within Belgium and receive replacement and return to them the current pair.
Am I being unreasonable or does the head-fi community agree with this? What would you think is the correct approach to this problem?
Appreciate your oppinions.
Regards