oogabooga
500+ Head-Fier
- Joined
- Dec 2, 2008
- Posts
- 529
- Likes
- 20
Recently bought TF10s. Been having problems getting a good fit - for a while the small tips worked but now they make my ear canals burn!
Figured I'd call UE customer support to see if they have any advice of if there's anything they can do, or if they had any other tips they could send out (apparently I got the old foamies with my TF10s). I was hoping that someone there would be an expert on getting a good fit...
Over a half an hour, being placed on hold three times, and getting an offer to send the entire kit to them for replacement, headphones and all!, nothing really came of it, and I was told to just try all the tips I have again. Tech support suggested I call the sales department to see what they can sell me...
ARG! I guess I was wrong in assuming that paying $400 for IEMs would give me some sort of support!
EDIT: UPDATE: Got through to the sales department - the person there did confirm that they've updated TF10s to include some Comply tips, but they couldn't send me any. They did pitch them as being comfortable and likely to solve my ear woes.
Figured I'd call UE customer support to see if they have any advice of if there's anything they can do, or if they had any other tips they could send out (apparently I got the old foamies with my TF10s). I was hoping that someone there would be an expert on getting a good fit...
Over a half an hour, being placed on hold three times, and getting an offer to send the entire kit to them for replacement, headphones and all!, nothing really came of it, and I was told to just try all the tips I have again. Tech support suggested I call the sales department to see what they can sell me...
ARG! I guess I was wrong in assuming that paying $400 for IEMs would give me some sort of support!
EDIT: UPDATE: Got through to the sales department - the person there did confirm that they've updated TF10s to include some Comply tips, but they couldn't send me any. They did pitch them as being comfortable and likely to solve my ear woes.