IPodPJ
MOT: Bellatone Audio
Caution: Incomplete customer orders
- Joined
- Apr 17, 2006
- Posts
- 7,870
- Likes
- 64
Wow man, that IS a major bummer... Even though Amazon was the shipper, I'm surprised they took the blame. Was the actual Triple.Fi boxed shrink wrapped? If you ordered the limited edition with the roadie case, UE ships them out inside a white cardboard box, wrapped with a litho printed sheet, and then shrink wrapped. If it wasn't shrinkwrapped, someone at Amazon ripped you off. If it was, UE accidentally screwed up. (And it's very doubtful someone would steal it and re-shrinkwrap it, but it could happen).
I've had trouble dealing with the Amazon.com "image fix" department, where vendors upload images of their products to. It was unbelievable how they refused to contact my customer (who wrote a book and was selling it on Amazon) to get the problem resolved. They were so incompetent, they couldn't open a JPG, TIF, EPS, or PSD file when e-mailed 3 times, unZIPped, ZIPped, and Stuffed (SIT). And they outright said "We don't make phone calls to anyone. We use e-mail only. Telephone's are yesterday's technology." Yeah, that's right, they don't believe in actually speaking with people. Isn't it technology great? Now we don't have to be personal with people anymore.
That being said, I've never had a problem ordering CD's from them. When it comes to sales, they try to get that part right, but customer service for their vendors? Forget about it.
When you do get your Triple.Fi, hopefully without having to sue them, you will love them.
Just be glad you weren't one of the misfortunate iPod customers (I forget how many, 7 or 17 maybe?) whom had purchased very lovely packages for their kids at Walmart I believe, before Christmas. Kids and parents wound up opening the iPod box only to find no iPod and a nice piece of fish (which I presume was by then rotten) (lox, I believe) in it's place.
I've had trouble dealing with the Amazon.com "image fix" department, where vendors upload images of their products to. It was unbelievable how they refused to contact my customer (who wrote a book and was selling it on Amazon) to get the problem resolved. They were so incompetent, they couldn't open a JPG, TIF, EPS, or PSD file when e-mailed 3 times, unZIPped, ZIPped, and Stuffed (SIT). And they outright said "We don't make phone calls to anyone. We use e-mail only. Telephone's are yesterday's technology." Yeah, that's right, they don't believe in actually speaking with people. Isn't it technology great? Now we don't have to be personal with people anymore.
That being said, I've never had a problem ordering CD's from them. When it comes to sales, they try to get that part right, but customer service for their vendors? Forget about it.
When you do get your Triple.Fi, hopefully without having to sue them, you will love them.
Just be glad you weren't one of the misfortunate iPod customers (I forget how many, 7 or 17 maybe?) whom had purchased very lovely packages for their kids at Walmart I believe, before Christmas. Kids and parents wound up opening the iPod box only to find no iPod and a nice piece of fish (which I presume was by then rotten) (lox, I believe) in it's place.