[VoodooSamurai]

Edit: Thank you they have contacted me to give me the headphones now, so it looks like it worked out.
 
I sent my headphones to Ultrasone in late Feb, to Syntax Audio that is Ultrasone's official repair company.
 
I paid the free to repair it, and then it came back to me with one of the drivers blown out. So I sent it back on their return in March. They told me that they found nothing wrong with it, so I explained to them the problem, that one driver does not produce sound, and if they just test the headphone they will see this.
 
Fast forward now to mid June, and I not only never heard from them, but my emails stopped being replied to. I sent them messages for a while every couple weeks and get messages like 'we'll let you know.' 
 
This is really annoying as I have been waiting now months, with no communication. I have no idea where my headphones are, or what happened to them. I even told them if you lost it, at least give me another headphone so I can have something.
 
Now I do not know what else I can do, and it is incredibly frustrating. I decided to post here not to shame anybody but so people know what might happen to them if they deal with Ultrasone's customer service or repair department. 

 

[VoodooSamurai]

The annoying thing is I was a big fan of ultrasone and was excited for the tribute 7 and have owned every 'edition' they have released, so I am not just any random customer of their company, I am their exact audience and demographic. 

 

[nick n]

Try contacting the head office in Germany about this.

 

[VoodooSamurai]

Thank you, I just did, I did not want to cause any trouble to Ultrasone but this was a terrible experience.  

 

[AdolfTrump]

  Thank you, I just did, I did not want to cause any trouble to Ultrasone but this was a terrible experience.  

You haven't done anything unreasonable. I'd be fumed too. 

 

[VoodooSamurai]

  You haven't done anything unreasonable. I'd be fumed too. 

Thank you, I messaged Ultrasone yesterday and this company Syntax, through facebook, email and phone and was completely ignored on all fronts. I do not think any of these companies care in the least if this kind of thing is made public, but I've been waiting since March now, it is very frustrating.