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Tidal customer service non-existant?

Discussion in 'Music' started by gimmeheadroom, Aug 9, 2018.
  1. gimmeheadroom
    I tried to sign up for Tidal hifi trial. I found a password in my records so I guess I may have tried it at some point.

    I signed in with this password and saw two deals, one for regular one for hifi both in my local currency.

    Anyway it knows my country but when I go to add a form of payment to my trial subscription it lists the prices in some foreign currency.

    I filled out a few support tickets a few days ago and I got automated responses that somebody would get back to me. Nobody did.

    It seems like a really bad start when I can't sign up and nobody seems to care. I can't imagine what would happen if I paid for an account and got this kind of non-response.

    For you Tidal users, is this typical?
  2. gimmeheadroom
    So the latest is because I signed up for some trial 2 years ago on vacation in a foreign country my email is linked to that country and I can't use it to sign up or they will charge me in foreign currency. So I should give them another email. No. I call bull**** on tidal customer "support" and I say this company needs to fire this person if they care about getting new accounts. Days of communism are over.
  3. gimmeheadroom
    Took over two weeks but I started my trial :wink:

    I'm liking it. Got a bad impression from the support person but I'm happy with Tidal except for the fact a lot of Masters don't seem to want to start for some reason.

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