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On some Macs with USB 3.0 running OS X Mavericks 10.9, WA7 and WA7d Fireflies can occasionally lose connection to the Mac. If this has happened to you, please give the following a try.
***** be sure that the tubes are installed correctly. There should not be much if any movement when you wiggle the tubes ******
- use a good quality USB cable
http://www.amazon.com/Belkin-F3U133V-06-GLD-Series-6-Foot-Hi-Speed/dp/B000621N26/ref=sr_1_1?ie=UTF8&qid=1408554276&sr=8-1&keywords=belkin+gold
- Disconnect all USB devices connected to your Mac
- If you have Apple Cinema Display powering your MacBook via Thunderbolt, please USB ports on Display
With the Mac AND WA7 powered ON, disconnect the USB cable. Wait a few seconds.... reinsert the USB cable. Open AudioMidi and right-click on the device listed as “Speaker” in the device section on the left pane. Ensure that “Use this device for sound output” is selected. “24bit Integer” should now be available in the drop down list on the right side. You can then select the sample rate.
Lastly, try a powered USB hub like the one listed below.
http://www.amazon.com/Belkin-Ultra-Slim-Series-4-Port-F4U040v/dp/B005A0B3FG
We can also schedule a support call if you like.
~ Mike Liang
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***** be sure that the tubes are installed correctly. There should not be much if any movement when you wiggle the tubes ******
- use a good quality USB cable
http://www.amazon.com/Belkin-F3U133V-06-GLD-Series-6-Foot-Hi-Speed/dp/B000621N26/ref=sr_1_1?ie=UTF8&qid=1408554276&sr=8-1&keywords=belkin+gold
- Disconnect all USB devices connected to your Mac
- If you have Apple Cinema Display powering your MacBook via Thunderbolt, please USB ports on Display
With the Mac AND WA7 powered ON, disconnect the USB cable. Wait a few seconds.... reinsert the USB cable. Open AudioMidi and right-click on the device listed as “Speaker” in the device section on the left pane. Ensure that “Use this device for sound output” is selected. “24bit Integer” should now be available in the drop down list on the right side. You can then select the sample rate.
Lastly, try a powered USB hub like the one listed below.
http://www.amazon.com/Belkin-Ultra-Slim-Series-4-Port-F4U040v/dp/B005A0B3FG
We can also schedule a support call if you like.
~ Mike Liang
Like us on Facebook Follow us on Twitter
Join us on Instagram
Share with us your #WooAudioStories