PolloLoco
100+ Head-Fier
- Joined
- Jul 6, 2009
- Posts
- 429
- Likes
- 246
I agree with MaoDi above. How can Shure (or any company for that matter) be sure that their product is within the warranty period when it was sold by John Smith on EBAY to Joe Blow? They can only take Joe Blow's word for it. This is all avoided by having contracts with approved suppliers. That appears to be the concern in the latest e-mail that Mister Big attached - not being able to rule out a second hand purchase.
Besides - did anyone else note that Mister Big's description of the e-mail varies greatly from the e-mail he actually attached? Mister Big - did you attach the wrong e-mail? You stated that the legal department wanted to review your headphones for being a potential knockoff - but the e-mail mentions nothing of the sort. Their concern is that you may have bought a second hand unit - and the warranty no longer applies because you don't have proof of the original purchase.
That said, I think there's a good probability that when they do inspect your unit - they'll send you a replacement just to quiet you down.
Besides - did anyone else note that Mister Big's description of the e-mail varies greatly from the e-mail he actually attached? Mister Big - did you attach the wrong e-mail? You stated that the legal department wanted to review your headphones for being a potential knockoff - but the e-mail mentions nothing of the sort. Their concern is that you may have bought a second hand unit - and the warranty no longer applies because you don't have proof of the original purchase.
That said, I think there's a good probability that when they do inspect your unit - they'll send you a replacement just to quiet you down.