Arjisme
500+ Head-Fier
- Joined
- Jun 27, 2007
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Whatever hope you have of getting what you want from Shure is not going to be enhanced with statements like these. I disagree their stated warranty policy is unusually strict, much less draconian. It is actually all too common, unfortunately. Try getting a warranty claim with Sony when your PS3 dies, for example. It looks like Shure are finally tightening up their warrranty delivery to match their stated warranty policy. I'm sorry if that is the case because they were always an example of stellar customer service because, compared to others, they went the extra mile. I guess now it is no better than elsewhere. Sad to see.
As to them lying to you -- I don't think so. They stated exactly what their warranty policy is today. And they advised you to read and understand the warranty card that came with your product, which you have only recently done after having already had numerous contacts with them. That was good advice. And, as it happens, you have the older warranty in your package and I think it is your best hope to still get a warranty claim. But, you will alienate the human beings you have to work with if you don't dial down your war words.
Originally Posted by mister__big /img/forum/go_quote.gif Looking at the warranty policies of other established companies out there, I would have to say that Shure's is probably one of the most draconian. |
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Originally Posted by mister__big /img/forum/go_quote.gif Here's an interesting twist: Shure HK originally told me that they would not warranty my E500 because, and I quote, "According to Shure policy, the 2-year-limited warranty only grants to earphones which were purchased from authorized distributors or resellers. Please be advised that to read and understand the terms and conditions in your warranty card that came with the package." So basically they are saying that what is on the warranty card is the final word. [...] They basically lied to me, saying that the warranty card stated something when it obviously doesn't. |
Whatever hope you have of getting what you want from Shure is not going to be enhanced with statements like these. I disagree their stated warranty policy is unusually strict, much less draconian. It is actually all too common, unfortunately. Try getting a warranty claim with Sony when your PS3 dies, for example. It looks like Shure are finally tightening up their warrranty delivery to match their stated warranty policy. I'm sorry if that is the case because they were always an example of stellar customer service because, compared to others, they went the extra mile. I guess now it is no better than elsewhere. Sad to see.
As to them lying to you -- I don't think so. They stated exactly what their warranty policy is today. And they advised you to read and understand the warranty card that came with your product, which you have only recently done after having already had numerous contacts with them. That was good advice. And, as it happens, you have the older warranty in your package and I think it is your best hope to still get a warranty claim. But, you will alienate the human beings you have to work with if you don't dial down your war words.