apnk
Headphoneus Supremus
- Joined
- May 20, 2004
- Posts
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- 11
Well a few weeks ago I voted "still good". Yesterday I discovered a crack on my left bud
, but I am not to worried, Shure is a great company.
Originally Posted by turkishdelight /img/forum/go_quote.gif I Second That. To comment on sugarfried's posts.... We don't set out to make poor quality cables and products. If we could foresee the future and know that possibly a persons body complexion will interact with one component in the cable we would. But we can't. We try our best, trust our suppliers, quality control, quality testing procedures, and at some point have to ship the product to the best of our knowledge with the best practices in place. Luckily we highly monitor our returns, and have great communication between, customer service, service, and development, and can catch issues like this and react as quickly as possible. To fix things the right way takes time and testing to assure you don't have to fix it again. Rest assured. We have identified the problem and changed the cable and are closely monitoring it. Because warranty replacement always sends new product, it is a matter of time before the people who could have a problem will send in the product and receive a new product with the newer cable. If you are one of those lucky winners, we apologize, and hope to make you a happy Shure owner listening to your tunes as quickly as possible. As always, thanks for listening and commenting on our products. We do hear them and take them very seriously. |
Originally Posted by jhenriques /img/forum/go_quote.gif ...not to speak that, and this is my reasoning, this phones (2126 E500) have a older date of production than my first ones (2516 E500)... so this means that I just lost 39 days of warranty! ...if this keeps happening I'm gona loose my warranty period even faster! |
and, last but not least, I just got the shure representative lying... |
Originally Posted by Arjisme /img/forum/go_quote.gif Where did he lie? Are you referring to the comment that they always send out a new product for warranty claims? If so, are you saying the ones you got are used, repaired, or refurbished? I am sure they have a stock of new product on hand to send out in response to warranty claims and, eventually, that stock will turn over until it consists only of product with the new cables. |
Originally Posted by AceOfWands /img/forum/go_quote.gif Just to end this thread for good: How can we tell the difference between the old cables and the new ones? |
Originally Posted by jhenriques /img/forum/go_quote.gif I'm sorry... but you have to do better than this... I mean, I just got my phones (thank good there are companies as efficient as EMS... you pay a lot, but damn, you can see why!) and I'm in despair... Why? ...well, I just got an older pair than the ones I sent to replace!!!! This is wrong in so many ways... Because they are even older, so the cable is at most the same, they are gonna break for sure. after all I'm the lucky guy turkishdelight speaks about... so, I better schedule an EMS pick up again soon (and there goes enough money to buy a pair of d-Jays... AGAIN!!!) ...not to speak that, and this is my reasoning, this phones (2126 E500) have a older date of production than my first ones (2516 E500)... so this means that I just lost 39 days of warranty! ...if this keeps happening I'm gona loose my warranty period even faster! and, last but not least, I just got the shure representative lying... There you go! |
Originally Posted by jhenriques I think you are absolutely correct! ...dumb of me... Why should I think shure could do anything for me? ...they have my money already! (damn...they even have my phones right now!) now seriously, I really think you are right because it's up to me, the small minority that are still conjuring what happens when shure simply reaches the quota of replacements they are gona send in my way, to decide what I can do. ...maybe, return this guys? (is this possible?) ...maybe sell them? or maybe just accept this phones the way they are and start making the return schedule so it doesn't match any important dates of mine... and, well, when shure stop replacing them, just accept I spent $500 for a ephemeral phones... just like anything else, I guess... Can always spend another $500 in a new pair! ...and start all this again! ...or maybe not... |
Originally Posted by jhenriques P.S. do you guys know of any other IEMs that are as good as the e500 but with less drama on them? |
Originally Posted by jhenriques /img/forum/go_quote.gif Came on!!! Am I the only one that see this cable problem as a major let down??? and all this hassle as more than what I paid for?? (taking in account that I did pay a premium value for this phones...) |
Originally Posted by Febs /img/forum/go_quote.gif However, it seems eminently clear to me from this thread that Shure is doing everything in its power to rectify the situation. What more can you ask for? |
Originally Posted by Sugarfried /img/forum/go_quote.gif They are identical in appearance, so there isn't a way to tell the difference. |
Originally Posted by Dexter Morgan If they are identical in appearance, can we tell by the manufacture date on the plug? That way we can look at our date/number and know whether or not our cables have the new compound. |
Originally Posted by Dexter Morgan Also, I again urge civility and respect on this thread, guys. I understand that passions are running high on all sides, but insulting and yelling at each other is counterproductive and only serves to derail any legitimate attempts to move forward with investigating/addressing this problem (see above). |