Abovetheair
100+ Head-Fier
This thread is for the discussion of shipping services offered by Fed-Ex, USPS, UPS (AKA who delivers your audio products).
Who is your favorite/least favorite, and why?
My personal findings:
GOOD:
USPS- Cheap and reliable shipping for Domestic shipments. Never have I had a package (shipped over 1000) turn up missing for a domestic order. The one International order even arrived.
UPS- Pricey, but have always delivered on time, and seem to have more clean cut workers.
BAD:
Fed-Ex- First time using personally was last week because of their cheap price for a local (2 hour drive) delivery. I sent off my headphones to be re-cabled by a member on here, paid for date certain delivery and package pickup (I was working black friday). Package pickup worked like a charm (and it was only $3). It then sat that Friday night at the local facility for delivery.
Now comes the fun... the package didn't arrive on Saturday like I paid for. Called Fed-Ex after my black friday shift and they couldn't give me a valid reason for it not to be delivered. Pretty big deal, but I was just going to have to wait until the next weekend for my headphones to be re-cabled.
That is until I called today. After holding on the line for 20 minutes I was finally able to get in touch with the shipping center. They now don't know where the package is, and cannot find it in the shipping center or a drivers truck. I went ahead and asked how to get started on a insurance claim, AND they told me "There is no insurance bought for this package", when indeed I bought $250 of insurance. What a hassle.
Who is your favorite/least favorite, and why?
My personal findings:
GOOD:
USPS- Cheap and reliable shipping for Domestic shipments. Never have I had a package (shipped over 1000) turn up missing for a domestic order. The one International order even arrived.
UPS- Pricey, but have always delivered on time, and seem to have more clean cut workers.
BAD:
Fed-Ex- First time using personally was last week because of their cheap price for a local (2 hour drive) delivery. I sent off my headphones to be re-cabled by a member on here, paid for date certain delivery and package pickup (I was working black friday). Package pickup worked like a charm (and it was only $3). It then sat that Friday night at the local facility for delivery.
Now comes the fun... the package didn't arrive on Saturday like I paid for. Called Fed-Ex after my black friday shift and they couldn't give me a valid reason for it not to be delivered. Pretty big deal, but I was just going to have to wait until the next weekend for my headphones to be re-cabled.
That is until I called today. After holding on the line for 20 minutes I was finally able to get in touch with the shipping center. They now don't know where the package is, and cannot find it in the shipping center or a drivers truck. I went ahead and asked how to get started on a insurance claim, AND they told me "There is no insurance bought for this package", when indeed I bought $250 of insurance. What a hassle.