[hakunamakaka]

My warranty is period couse it have 12m and i have my UP2 24m. Where can i Buy battery for my UP2 wich is swollen and open case on both sides ?

I think aliexpress should have something for your up 2, try to google via serial number or model name if found on battery. If battery is replacable than I'm set for long with up4

 

[Shanling]

My warranty is period couse it have 12m and i have my UP2 24m. Where can i Buy battery for my UP2 wich is swollen and open case on both sides ?

If you purchased from local seller, you can contact our Poland distributor. They can order replacement batteries from us and have it shipped alongside their standard orders.

@Shanling - any update?

No

 

[gc335]

I'm having issues updating my UP4's firmware. I tried the Control App as well as the Windows update tool. It keeps getting to a certain point and then it just said update failed. I also can't connect my iPhone to the UP4 with the connect app. The UP4 will connect to my phone but the app does not see it. I'm hoping someone had a similar experience and might be able to assist.

Edit. I can't see the firmware version but I have not updated since new. It occurred to me that I may need to start with an earlier firmware update. Just a thought.

 

[Shanling]

I'm having issues updating my UP4's firmware. I tried the Control App as well as the Windows update tool. It keeps getting to a certain point and then it just said update failed. I also can't connect my iPhone to the UP4 with the connect app. The UP4 will connect to my phone but the app does not see it. I'm hoping someone had a similar experience and might be able to assist.

Edit. I can't see the firmware version but I have not updated since new. It occurred to me that I may need to start with an earlier firmware update. Just a thought.

Did you tried Eddict player app, if it shows up there?

Can you send me in PM screenshot from the Windows update software with the exact error message it gives you?

 

[gc335]

Did you tried Eddict player app, if it shows up there?

Can you send me in PM screenshot from the Windows update software with the exact error message it gives you?

It shows up in Eddict but I keep getting a pop up about Bluetooth scanning or something about that and I can’t get past it. I tried multiple devices. I’ll try again and PM screen shots. Thanks for the help!

 

[epep]

Unfortunately our software team was never able to replicate the original issue you were facing and we didn't face it with any other user. As such, we are unable to release firmware update for this.

This is something that would be normally covered under our warranty, but I believe your unit is out of warranty period?

Hey, @Shanling mates. How do you do?
So, I experience issue #5 as listed by @BenF: "5) Sometimes UP2 refuses to power up (battery at 100%). The only way to resolve this is to connect a USB cable - it powers right up! This is very annoying - if I'm outside, and don't have a charger and a cable with me- I can't use UP2!"
I've got this issue with my UP4 when I power it off, so it will only power up by connecting it to full charge no matter there's plenty juice available (80% charge)

 

[Shanling]

Hey, @Shanling mates. How do you do?
So, I experience issue #5 as listed by @BenF: "5) Sometimes UP2 refuses to power up (battery at 100%). The only way to resolve this is to connect a USB cable - it powers right up! This is very annoying - if I'm outside, and don't have a charger and a cable with me- I can't use UP2!"
I've got this issue with my UP4 when I power it off, so it will only power up by connecting it to full charge no matter there's plenty juice available (80% charge)

Does this happen at all times or randomly?

Please which firmware version do you have?

 

[epep]

Hey @Shanling thanks for replying.
Well, I'd say it's random though it's hard to say there is a pattern to it. The UP4 worked as it should last week, but now it's failing to power up no matter I reset it. It's not the first time it happens: a while ago, suddenly it just wouldn't power up, until one day it did unexpectedly. Then it would only power up after a reset or full charge. Then it worked fine. Now it doesn't work.
When it powers up again, all I'm certain about is this:
a) if I listen the "power off" message when I press the button, it will power back on.
b) now, eventually, I will push the button to power off, a long beep will sound, followed by yellow steady light and then a red light to power off. If that happens, there won't be a "power off" message and then it won't power up.
If option b) happens then it will need a reset or not even power up at all until one day, it will.
It's very annoying since it is supposed to be a portable DAC, but you never tell if it'll work whenever you need it. So, it's just a brick in my pocket most of the time.
If I plug it in to reset, first, it will show a yellow or cyan steady light. Then it will show a red light and then it will set to pairing mode. I really don't know why sometimes it shows yellow and any other time it will show cyan. There too many color light codes in this device.
As for the firmware version, it is the latest: 1.3.2

 

[BenF]

Hey @Shanling thanks for replying.
Well, I'd say it's random though it's hard to say there is a pattern to it. The UP4 worked as it should last week, but now it's failing to power up no matter I reset it. It's not the first time it happens: a while ago, suddenly it just wouldn't power up, until one day it did unexpectedly. Then it would only power up after a reset or full charge. Then it worked fine. Now it doesn't work.
When it powers up again, all I'm certain about is this:
a) if I listen the "power off" message when I press the button, it will power back on.
b) now, eventually, I will push the button to power off, a long beep will sound, followed by yellow steady light and then a red light to power off. If that happens, there won't be a "power off" message and then it won't power up.
If option b) happens then it will need a reset or not even power up at all until one day, it will.
It's very annoying since it is supposed to be a portable DAC, but you never tell if it'll work whenever you need it. So, it's just a brick in my pocket most of the time.
If I plug it in to reset, first, it will show a yellow or cyan steady light. Then it will show a red light and then it will set to pairing mode. I really don't know why sometimes it shows yellow and any other time it will show cyan. There too many color light codes in this device.
As for the firmware version, it is the latest: 1.3.2

Do you have UP4 that supports over-the-air firmware update, or do you have to do firmware upgrades using a computer?
I suspect Shanling doesn't test older revisions of UP2 and UP4 with new firmware, leading to issues like this.

I stopped using my UP2 and UP4 due to firmware-caused issues 8 months ago - https://www.head-fi.org/threads/sha...low-latency-aptx-and-aac.892316/post-16612350
Even rolling back to an older firmware didn't help - https://www.head-fi.org/threads/sha...low-latency-aptx-and-aac.892316/post-16621573
This experience made me lose all faith in Shanling's ability to support their products, and I since have passed on UP5, UA5 and ME800.
Don't see myself taking a risk on Shanling anytime soon - there is too much competition from companies that can do hardware and software equally well.

 

[epep]

I'm having issues updating my UP4's firmware. I tried the Control App as well as the Windows update tool. It keeps getting to a certain point and then it just said update failed. I also can't connect my iPhone to the UP4 with the connect app. The UP4 will connect to my phone but the app does not see it. I'm hoping someone had a similar experience and might be able to assist.

Edit. I can't see the firmware version but I have not updated since new. It occurred to me that I may need to start with an earlier firmware update. Just a thought.

I get the update failed message, too. I have issues to power it up; if it does, it works well. But it is a nightmare to switch on.

 

[epep]

Do you have UP4 that supports over-the-air firmware update, or do you have to do firmware upgrades using a computer?
I suspect Shanling doesn't test older revisions of UP2 and UP4 with new firmware, leading to issues like this.

I stopped using my UP2 and UP4 due to firmware-caused issues 8 months ago - https://www.head-fi.org/threads/sha...low-latency-aptx-and-aac.892316/post-16612350
Even rolling back to an older firmware didn't help - https://www.head-fi.org/threads/sha...low-latency-aptx-and-aac.892316/post-16621573
This experience made me lose all faith in Shanling's ability to support their products, and I since have passed on UP5, UA5 and ME800.
Don't see myself taking a risk on Shanling anytime soon - there is too much competition from companies that can do hardware and software equally well.

Thanks for sharing.
My UP4 supports OTA updates, however I've always done it via USB.
I tried rolling back but couldn't get to that point since the update tool fails to access the device. I've attached the messages I got.
Do you know how to fix that? Do you @Shanling ?

 

[Shanling]

Hey @Shanling thanks for replying.
Well, I'd say it's random though it's hard to say there is a pattern to it. The UP4 worked as it should last week, but now it's failing to power up no matter I reset it. It's not the first time it happens: a while ago, suddenly it just wouldn't power up, until one day it did unexpectedly. Then it would only power up after a reset or full charge. Then it worked fine. Now it doesn't work.
When it powers up again, all I'm certain about is this:
a) if I listen the "power off" message when I press the button, it will power back on.
b) now, eventually, I will push the button to power off, a long beep will sound, followed by yellow steady light and then a red light to power off. If that happens, there won't be a "power off" message and then it won't power up.
If option b) happens then it will need a reset or not even power up at all until one day, it will.
It's very annoying since it is supposed to be a portable DAC, but you never tell if it'll work whenever you need it. So, it's just a brick in my pocket most of the time.
If I plug it in to reset, first, it will show a yellow or cyan steady light. Then it will show a red light and then it will set to pairing mode. I really don't know why sometimes it shows yellow and any other time it will show cyan. There too many color light codes in this device.
As for the firmware version, it is the latest: 1.3.2

Is your UP4 within its warranty period? If so, that would be easiest solution.

At this time our software team do not have any fix for this issue.

Do you have UP4 that supports over-the-air firmware update, or do you have to do firmware upgrades using a computer?
I suspect Shanling doesn't test older revisions of UP2 and UP4 with new firmware, leading to issues like this.

I test it with older version of UP2/UP4, my units are the ones from very first run and always are first devices that get updated to new firmware. It sucks that there are some issues that affect only some users so randomly.

 

[BenF]

Hey @Shanling thanks for replying.
Well, I'd say it's random though it's hard to say there is a pattern to it. The UP4 worked as it should last week, but now it's failing to power up no matter I reset it. It's not the first time it happens: a while ago, suddenly it just wouldn't power up, until one day it did unexpectedly. Then it would only power up after a reset or full charge. Then it worked fine. Now it doesn't work.
When it powers up again, all I'm certain about is this:
a) if I listen the "power off" message when I press the button, it will power back on.
b) now, eventually, I will push the button to power off, a long beep will sound, followed by yellow steady light and then a red light to power off. If that happens, there won't be a "power off" message and then it won't power up.
If option b) happens then it will need a reset or not even power up at all until one day, it will.
It's very annoying since it is supposed to be a portable DAC, but you never tell if it'll work whenever you need it. So, it's just a brick in my pocket most of the time.
If I plug it in to reset, first, it will show a yellow or cyan steady light. Then it will show a red light and then it will set to pairing mode. I really don't know why sometimes it shows yellow and any other time it will show cyan. There too many color light codes in this device.
As for the firmware version, it is the latest: 1.3.2

Does it help UP4 to power up if you keep it connected to the USB charger?
This helps my UP2 to power up, although it still sometimes fails to connect to the phone.

 

[epep]

Oh, yes. It powers on and connects to the phone if I do that.
That would be a work around except for the fact that it will power off if unplugged.
I'm really dissapointed with @Shanling, really. The fact that their software people fails to make it run is outrageos. How can they publish updates like that? That's poor quality assurance.
Now I can't even update by USB so the only solution would be to sent this brick back to China or wait.

 

[Lenzoootje]

On computer, you can ignore it. It sometimes can happen to show up as UP4.

on iOS, if the app shows up like this, it means it's not properly paired with UP2. Please try to unpair it and repair it, sometimes it can take few times.

Hi shanling, i tried re-pairing after unparing and re-installing the app several times. My shanling up2 still doesn’t hold the volume memory setting. The rest of the info does show up and i can use the EQ function. So it’s only the volume memory setting that keeps on shutting off. Is there a fix for this problem?