Inazumaluke
New Head-Fier
Have you got a Prime subscription or a Music Unlimited subscription?Strange thing. I use Amazon Music with no problem at all. Only eddict player I think needs some Upgrades.
I suspect that the latter works regularly with the EM5, while, with Prime, there is a software problem.
If you have a Prime subscription and no problem, then there is something wrong with my specific machine.
However, my EM5 regularly plays Spotify even with a free subscription.
My Amazon Prime subscription allows me to play music everywhere but not from the Shanling.
As I mentioned, I use regularly Apple Music for my HD listening and that one - fingers crossed - works well.
I do not understand why the Amazon app, whose earlier release worked regularly on the EM5 with a Prime subscription, is no longer working.
This problem is now several months old: at the beginning, I was told that a new firmware was arriving, so I waited, instead of doing a factory reset.
After the update, the problem remained, and @Shanling said that they would have double checked with their phantasmal software team one month ago circa.
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Final thoughts
It's not only the Amazon matter, which I would consider a minor problem.
I experienced any kind of troubles with the EM5 software, while several advertised features proved available only with significant limitations.
- Eddict app is the most unstable and unreliable application I have ever used in my whole life.
- Remote control on the phone/tablet is flimsy, unstable, the mirrored screen image is not adaptive, too small, unreadable, commands are often refused.
- When it works, the software is slow.
- The touch screen on the top of the machine is too small, touches are often not recognized and should be repeated.
- EQ works with local music only (untold limit, no solution expected for this). Because of the limits of the touchscreen, manual regulations are a real pain. Preset EQ curves are ridiculous.
- The VU-meter feature works with local music only (untold limit, no solution expected for this).
- Android 7 based system proved obsolete. The choice was probably due to the limits of the processor used. Shanling denies this. How can I trust them?
- Closed android system makes the user fully subject to the Shanling decisions (and market priorities) and gives no flexibility to the user.
It's my fault, however, because I chose a complicated machine and I trusted a niche Chinese company: I was emotionally caught up by the promise of a smooth sound signature and by the design, and I went buying the EM5 abroad when it wasn't yet distributed in my Country (Italy), instead of going simple for reliable mainstream DAC/AMP components. I took the risk. I failed.
SQ proved good. But it can be obtained at the same price (or even less) with much less headaches.
My mistake was to under estimate how annoying can be the experience of a beta released product, sold as the ultimate all-in-one solution.
So I didn't return the device immediately to the online shop. Again, my fault.
And I still like the shape and the sound of the machine. But it's definitely not enough to be happy with the EM5.
My advice to everybody for their future purchases is KISS: keep it simple stupid and buy mainstream...
...Or buy a mint 10-month used EM5 from me.
Now I'm tired.
Ciao
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