alphaman
Formerly known as headfone
Make sure your Sennheiser reps are aware of these posts and this thread and that their progress and aptitude is being monitored by a major headphone-forums community. Their jobs are hanging on the line!Oh boy… It took Sennheiser almost a week to simply confirm that the package has arrived. And if I have any questions, I'm supposed to contact the person in charge. Who is indicated as “Arvato-User“. Whereby Arvato is the name of the company providing the repair service for Sennheiser.