TheTrap
New Head-Fier
- Joined
- Jan 24, 2016
- Posts
- 33
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- 15
If I were you I would write them an e-mail with your issues. So far I have the impression that they are open for polite criticism, it might help them improve it.
Anyways, I wish you lots of fun with the Yggy!
+1 to emailing Schiit. It should sooner or later reach Jason.
This is not the kind of experience Schiit built their well-deserved reputation around. "Curt replies" sounds like staff with too many enquiries to answer. IOW, Schiit may be experiencing growing pains due to their run-away success
@m0nster and @Argo
I don't have Jason's email but I did send him a PM previously which seems to have been unread or tossed aside thus far.
Credibility is not about how long it takes. Credibility is when what you say matches what you do over an extended period of time. If FedEx says the delivery time is 5 days, don't promise 2-4 days. After owning my Yggy for a couple of months, I am a raving fan. I plan to buy a second one. But that does not mean there are no opportunities to improve. Companies who believe in continuous improvement know that you never "get there". As far as completeness of technical responses, I would expect better from a small niche supplier than I would from Sony or Shure. I think Jason himself said it wasn't about a lot of people who like us, but about a few people who love us.
I totally agree with you and I actually called FedEx today for a MBG (Money Back Guarantee) since they were past their stated commitment time. They tried to play games and said their commitment time is now 6 working days when I was told over the phone multiple times that they were committed to delivering in 5 working days in order to weasel their way out of their promises.
Either way I still think it's fairer to just list something along the lines of, "Up to X working days, weekends do not constitute as working days" and there would be no contention.
This is very disappointing to hear. I got into high(er) end audio near the end of 2011 with the Valhalla being the first headphone amplifier I ever owned. I had noise issues somewhere in my chain and blamed it on the Valhalla. Jason was extremely courteous, gave me a detailed and technical response, and insisted that it was probably an issue with the Valhalla. He requested that I send my product in for a replacement without any further questions. When I received the replacement, I had the same issue. I complained to Jason again, and he replied again very quickly with possibilities and expertise. He even sent me a pair of replacement tubes. Later on, I discovered that it was my own ignorance and that my source was to blame. The Valhalla just did a great job of revealing noise/interference issues with my source, which was a Creative sound card sandwiched between two SLI'd Nvidia cards
This is spot on with the way I see things, and I don't think I could've said it better myself.
While I am really envious that your experience was tremendously positive, I think such personal attention is probably only possible with smaller entities and Schiit may have gotten too big for it to happen as Jason surely has better things to do (like designing the next great thing which I can only begin to guess) than tend to trivial issues of the average customer.