GrussGott
500+ Head-Fier
- Joined
- Sep 18, 2016
- Posts
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- 449
Modius now backordered and mine is now delayed despite being "ready to be shipped this week" and then "slight delay" and now "september"
I get they've had parts shortages given Covid and whatnot but it sure would be great if either:
(a.) Schiit had their website ship dates right
If it says 1-3 days and you click order it ships in 1-3 days - do what your website says you're going to do
(b.) Schiit explained exactly what's going on
Ok, I get it, schiit happens; tell me exactly what and why - even customer service is "thanks so much, this week, very sorry, next week, now not next week, now not ready, now not sure". If you missed parts, got the wrong parts, screwed up, whatever just tell me, but the questions cloud and the lack of transparency is schiity.
I like the brand, I like the team, I like they're US made, I want to be loyal to reward that - but not-sure-maybe-no questions cloud is a little annoying
I get they've had parts shortages given Covid and whatnot but it sure would be great if either:
(a.) Schiit had their website ship dates right
If it says 1-3 days and you click order it ships in 1-3 days - do what your website says you're going to do
(b.) Schiit explained exactly what's going on
Ok, I get it, schiit happens; tell me exactly what and why - even customer service is "thanks so much, this week, very sorry, next week, now not next week, now not ready, now not sure". If you missed parts, got the wrong parts, screwed up, whatever just tell me, but the questions cloud and the lack of transparency is schiity.
I like the brand, I like the team, I like they're US made, I want to be loyal to reward that - but not-sure-maybe-no questions cloud is a little annoying
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