Let's discuss manuals:
1. I know if we get rid of them, someone's gonna complain about us being cheap/assholes/etc. Understood.
2. However, if we get rid of them, we're right there with $3500 products (Cintiq) with no manuals and with massively complex apps and other stupid stuff with no manuals.
3. Most manuals are about 10% useful information and 90% scolding (looking at tools especially).
4. Manuals are almost always somewhat wrong.
So: manuals? Pro? Con? Indifferent?
Edit: I linked Tyler to this, so he'll definitely read your opinions.
Edit2: also, for the high school debate team champions, don't try to shift this to plastic bags and other crap in the box. We get it. We've been trying to eliminate plastic bags. Nothing is good enough so far. You get to choose between weirdo semi-plastic molded stuff to hold the non-bagged product in place, and bags. Some things (Tyrs) require foam, period. Magnis and Midgards and stuff like that have been moved to, or are being moved to, all-recycled cardboard. We beat FedEx to this, FWIW.
I download the manual as soon as I buy your products anyway, so I have it long before I receive the shipment and never open the one in the box. I can't really tell you how well that will work for all your customers, of course (refer to #1).
I would think it would be easier to stay up-to-date with downloadable manuals than printed ones...
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