Some of what we're going through (consider that I'm more scarce around here, not because I want to be, but because I have to be--things continue crazy):
1. PCBs--specifically Gungnir Analog--went from 6 weeks to 20 weeks. When we asked, we were told about 8 weeks in it would be late. Then at 12. Then at 18.
2. DACs--specifically Gungnir DACs--went from 8-10 weeks to 26-40 weeks. We knew about the long lead going in (back in October 2020!), but, as you might expect, it was 18 and then 20 and then 26 and then 35 and then 40.
3. We are still dealing with the AKM fallout--specifically, Hel and Fulla demand pulled these into ESS territory faster than expected. Dealing with the back and forth of getting those up and running without issues is nontrivial. Plus the module. Plus Modius. Plus, eventually, Modi.
4. Our PCB assembly house--our primary one, the one we've been working with for 10 years--got super far behind this year. As in, months behind. This was not expected. I will not go into detail on their internal/external/unavoidable/maybe-avoidable/who-friggin-cares-stop-pointing-fingers problems, because that's not necessary. However, that's why we're now working with 4 different companies for PCB assembly.
5. Our primary
orders@schiit.com communications person went out for health reasons indefinitely and unexpectedly. Which is why we've just hired a high-level person to take on this duty, and to architect communications in the way she best sees fit. She's a customer service veteran and professional, and it's a needed step forward for us.
6. We've had the heaviest demand and biggest backorders ever this year, and, as with #4 and #5, we didn't just sit around and wail--we put in a backorders triage person/distributor communication person, who identified what we could address, and we all worked together to address it. We reorganized to dramatically increase output and quality of our amplifier line--we were in stock for the first time since inception for about a month, but due to high demand, we're back out of stock again. This reorganization will also positively impact Gungnir and Yggdrasil when they are available again. And, finally, we started shipping more than Magni and Modi to distributors, thanks to all of this effort, this month.
So what does this mean for Gungnir and Yggdrasil? Gungnir analog boards are all we need to start shipping again. First articles are imminent. We should be able to start shipping again soon--noting that all sorts of wacky stuff can happen, and "soon" is open to interpretation. Yggdrasil we need analogs and motherboards. I saw analog first articles last week, and we're supposed to be getting motherboard first articles this week. Again, note the "supposed to be" and disclaimers about other shortages/unexpected people out/alien invasions/zombie apocalypses/all of the above.
So. Yeah. I hear you. We're working on getting better at shipping and communicating. I thought everything would be sorted by midyear. It looks like it'll take a bit longer...but we'll keep working on it, and we'll keep getting better.