I’ve just had an email from
Laura at Schiit confirming that my Folkvangr has shipped.
I ordered on 2 July and my credit card company (Barclaycard) did a good job of screwing up the whole order.
They decided, without advising me, to decline the payment to Schiit as it had been flagged by their ‘fraud team’.
I discovered this today, at 5pm local time in UK.
It took an hour for anybody to answer the phone, at Barclaycard, and then there were further delays while they consulted the ‘Fraud Team’
They offered neither an explanation nor an apology for deciding to block a legitimate payment.
I exchanged emails with Schiit after being forced to cancel the original order and place a new one.
I thought I might end up at the back of the queue, but Laura picked up the re-order and arranged for it to be packed and shipped.
She did this in about 15 minutes!
What fantastic service!
Thank you Laura.
The difference in customer service between Barclaycard and Schiit couldn’t be starker.
I will be closing my account with Barclaycard, but I am sure I will buy even more gear from Schiit.
In the UK it is becoming almost impossible to find companies, or Government Agencies, who provide an acceptable level of service.
Schiit is a breath of fresh air.
A friend of mine in the UK ordered his first Schiit products about a week ago, purely on my recommendation.(Magni 3+ and Loki).
The items arrived today.
He said the whole experience of dealing with Schiit was excellent, the products are beautifully made, and they sound great!
Thanks again.
I look forward to getting my Folkvangr…