[phthysic]

Not to be a parade rainer, I'm never buying another Schitt product, and I don't recommend anyone else do until they change their ways.

I bought two different models of DAC, both failing within a couple of years with what turns out to be the same hardware issue.
This sounds ridiculous, but it's some sort of hardware issue that can be overcome with heating the DAC with a hairdryer each time you restart your computer, which obviously isn't tenable longterm.
Schitt customer service finally admitted the issue to me, but didn't offer any help, advice, discount, apology. Their response was: "buy a new model".
This is after two DACs, dozens of hours debugging, and buying tons of different USB cables at their recommendation.

Schitt doesn't stand by their products or customers. Buyer beware.

 

[Jason Stoddard]

Not to be a parade rainer, I'm never buying another Schitt product, and I don't recommend anyone else do until they change their ways.

I bought two different models of DAC, both failing within a couple of years with what turns out to be the same hardware issue.
This sounds ridiculous, but it's some sort of hardware issue that can be overcome with heating the DAC with a hairdryer each time you restart your computer, which obviously isn't tenable longterm.
Schitt customer service finally admitted the issue to me, but didn't offer any help, advice, discount, apology. Their response was: "buy a new model".
This is after two DACs, dozens of hours debugging, and buying tons of different USB cables at their recommendation.

Schitt doesn't stand by their products or customers. Buyer beware.

Which model, and who were you communicating with at Schiit? I'm curious, especially if you have the email strings. PM me if you want.

 

[phthysic]

Which model, and who were you communicating with at Schiit? I'm curious, especially if you have the email strings. PM me if you want.

Thank you Jason. I'll see if I have the emails still, and will contact you.
Modi and then Modi 2.

 

[Ableza]

Please, let's not re-pollute this thread with partisan politics.

 

[jcflox]

Not to be a parade rainer, I'm never buying another Schitt product, and I don't recommend anyone else do until they change their ways.

I bought two different models of DAC, both failing within a couple of years with what turns out to be the same hardware issue.
This sounds ridiculous, but it's some sort of hardware issue that can be overcome with heating the DAC with a hairdryer each time you restart your computer, which obviously isn't tenable longterm.
Schitt customer service finally admitted the issue to me, but didn't offer any help, advice, discount, apology. Their response was: "buy a new model".
This is after two DACs, dozens of hours debugging, and buying tons of different USB cables at their recommendation.

Schitt doesn't stand by their products or customers. Buyer beware.

I've had the exact opposite experience interacting with Schiit Customer Service.

They are always prompt to respond to emails and helpful when dealing with repairs.

This is the first I've heard of such an issue with Schiit DACs. I hope your problem gets resolved.

 

[Ableza]

Its about fu--ing time!!!! I have been urging them to make a good CD transport for years.
Thank you for your valued assistance, Ableza. Have you had a chance to try the Urd?

Me? No. I was a Unison beta alpha/beta tester, but have not seen an Urd.

 

[bboris77]

I've had the exact opposite experience interacting with Schiit Customer Service.

They are always prompt to respond to emails and helpful when dealing with repairs.

This is the first I've heard of such an issue with Schiit DACs. I hope your problem gets resolved.

I have had amazing experience with Schiit customer service as well.

To be fair, I have heard of these types of issues with the original Modi and Modi 2 as these devices aged. I can only surmise that this happened way after the warranty expired. Perhaps it's all due to the usage of lead-free solder Hopefully our more recent electronics using lead-free solder will age more gracefully.

 

[Kyyul]

Not to be a parade rainer, I'm never buying another Schitt product...

Don’t worry about your rain... plenty of us have umbrellas made of great products, prompt service, and amazing audio based experiences thanks to Schiit.

Schitt doesn't stand by their products or customers. Buyer beware.

As far as I’m concerned this whole thread is a monumental case against this “don’t care about their customer” claim. The cofounder directly replied to your forum post, haha.

I’m not saying mistakes don’t happen. Schiit is run by humans. All humans make mistakes. That’s why we learn, iterate, and improve. And i don’t just mean in terms of iterating product lines like Modi -> Modi 2 -> Modi 3 etc i mean in terms of how we deal with difficulties in our life and the problems we face.

There are an inexplicable number of different factors in running a sucesseful small business. I don’t claim to be an expert in this regard, but in my experience and especially thanks to Jason and his regular updates we have unique insight into his against-all-odds, made in the USA, high end audio disruptor company that is Schiit.

I am grateful this company exists. I hope you have better experiences in the future.

 

[Ableza]

Not to be a parade rainer, I'm never buying another Schitt product, -etc.-

Posting a tirade like this is really not helpful unless you would like to include a few details. Were you the original purchaser of the devices? Were they under warranty? Did you get an RMA and return them to Schiit?

 

[A Jedi]

Please, let's not re-pollute this thread with partisan politics.

But dude, we still haven't figured who has the best BBQ.

 

[JEspina456]

Very proud of the company that you have become and will become. I love my Schiit gear. Patiently waiting for Freya + and perhaps the Lokiest!

 

[yonson]

But dude, we still haven't figured who has the best BBQ.

Correct, just the worst, which is NC by a country mile...

 

[ScottFree]

Not to be a parade rainer, I'm never buying another Schitt product, and I don't recommend anyone else do until they change their ways.

I bought two different models of DAC, both failing within a couple of years with what turns out to be the same hardware issue.
This sounds ridiculous, but it's some sort of hardware issue that can be overcome with heating the DAC with a hairdryer each time you restart your computer, which obviously isn't tenable longterm.
Schitt customer service finally admitted the issue to me, but didn't offer any help, advice, discount, apology. Their response was: "buy a new model".
This is after two DACs, dozens of hours debugging, and buying tons of different USB cables at their recommendation.

Schitt doesn't stand by their products or customers. Buyer beware.

phthysic
Joined:Feb 8, 2008
Posts: 29
Likes: 10

Only 29 posts over (near as dammit) 13 years. If this offends phthysic I apologise, and I am jaded over my 25 years of forum browsing but these numbers are pinging my suspicion meter. Could be something, more than likely nothing. All I can say is I've been perfectly happy with the Schiit products I've used over the years and my, now my brother's, Magni 2/Modi 2 combo has six years near enough of sterling service since I bought it in 2015 and Schiit customer service has always answered the few questions I've asked of them over the years quickly and politely. But they're not perfect.

 

[Ableza]

But dude, we still haven't figured who has the best BBQ.

That ship sailed long ago. California BBQ tri-tip, on the beach, in July, with a Gordon Biersch or three. No contest.

 

[ScottFree]

But dude, we still haven't figured who has the best BBQ.

Surely the answer will always be the BBQ that is in front of you sitting on your plate.