Left Channel
1000+ Head-Fier
I have a $3,000 ham radio with volume pots that drop out below 8 o'clock. So why does this only bother me when it happens in $99 Schiit? I must have caught the Head-Fi disease.
For the apparently small portion of us who find these amps too loud (even when there is a gain switch, in my case), there are ways to avoid the dreaded one-channel loss at the lowest volumes. I put attenuators in the RCA lines between my Magni and Modi, and another thread here discusses 3.5mm line attenuators you might add at the Fulla output jack. All of these options are far less expensive than upgrading to amps with better pots. (Though we will upgrade eventually. Because Head-Fi.)
Scratchiness is another story. That's probably a part defect or manufacturing defect, and clearly Jason's ready to step up and work with folks on that. The gain and imbalance issues are not defects. Making everyone with every ear sensitivity and every type of headphones happy while keeping base prices at $99 is just not possible.
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For the apparently small portion of us who find these amps too loud (even when there is a gain switch, in my case), there are ways to avoid the dreaded one-channel loss at the lowest volumes. I put attenuators in the RCA lines between my Magni and Modi, and another thread here discusses 3.5mm line attenuators you might add at the Fulla output jack. All of these options are far less expensive than upgrading to amps with better pots. (Though we will upgrade eventually. Because Head-Fi.)
Scratchiness is another story. That's probably a part defect or manufacturing defect, and clearly Jason's ready to step up and work with folks on that. The gain and imbalance issues are not defects. Making everyone with every ear sensitivity and every type of headphones happy while keeping base prices at $99 is just not possible.
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I am in the same boat.
My 1st unit had imbalance till around 8 o'clock which made listening to any easy-to-drive cans impossible. I got it replaced and the replacement unit is exactly like the first one.
So i did not bother to replace it again, because i didn't want to go through replacements(which cost the company) but never knowing for sure if the problem will be resolved
There are a few folks on this thread who say their unit doesn't have channel imbalance at any volume level, so my unit is faulty for sure.
All small pots have some imbalance problems at very low levels, I'm afraid.
If you listen at very low levels or have very sensitive headphones, you may have to turn down the source volume if you want to use an amp.
Was a gain switch purposefully left out during the design of the Fulla 2 to save manufacturing costs? Being an entry DAC/amp combo, it's likely that most people will come from on-board and thus have sensitive headphones.
If a Fulla 3 gets released, that would be the nicest addition (on top of the super narrow plugs for line and pre out getting some more room by carving away that metal a bit).
There's no practical place to put a gain switch in Fulla, I'm afraid, and it is very constrained on cost. The gain is low, in any case--which begs the question--if you don't need the gain, why do you need an amp? Best to save money--we counsel people on this all the time, saying "Don't bother with our amps if you don't have needy headphones." (schiit.com/about/principles).
It just makes sense that people post because they are really happy with a piece of gear or they have a problem. There is great value in both reasons. The problem is if people over-generalize from a very small sample of either praise or complaints. It's for sure not a scientific study. Jason has helped us out by telling us 5K Fulla 2s were sold. 50 complaints would be a 1% failure or dissatisfaction rate. We have no idea how many others have praise or problems that haven't posted but Jason knows how many have been serviced or returned. I don't think he will or should tell us that but I'll bet the number is low. Jason has, however, been absolutely candid about volume imbalances being normal at low volumes and that while this isn't the world's most expensive pot, it specs pretty well. I don't know of another manufacturer who sits on a forum and tells users so much about design, success, good ideas, bad ideas and failures too. IMHO Fulla 2 is pretty darn good for a $100 piece of gear. At $500 I would tell Jason that's crazy.
FWIW, mine doesn't make scratching noises either and I haven't experienced channel imbalances. Happy camper here.