SA6 with cracking sound

[s3xkiller]

After received email from Mack that told me to send the unit for free replacement, I went to local mail service to send the unit back to Sleek the next few days.
But I was a little surprised about the cost of sending the package from my country to USA. It cost me about US$47.5 to send the package.
Now I am in a dilemma of sending back to Sleek or not to.
Maybe I just keep the defective unit and using SA6 with low volume (so no cracking sound came out).
Please help me decide, is it worthed for me to send back the unit for a free replacement? Or just keep the unit?

 

[BloodSugar00]

Quote:

Originally Posted by s3xkiller /img/forum/go_quote.gif After received email from Mack that told me to send the unit for free replacement, I went to local mail service to send the unit back to Sleek the next few days. But I was a little surprised about the cost of sending the package from my country to USA. It cost me about US$47.5 to send the package. Now I am in a dilemma of sending back to Sleek or not to. Maybe I just keep the defective unit and using SA6 with low volume (so no cracking sound came out). Please help me decide, is it worthed for me to send back the unit for a free replacement? Or just keep the unit?

Contact Jason of Sleek and see if he is prepared tpo compromise in any way.

 

[tstarn06]

Simple lesson here, in my view. If you are in Indonesia (or any other far-flung locale) and don't want to pay to return a defective piece of gear, then order something that you can return locally or with limited postage liability. When the plastic chipped off one of the SA6 drivers, I sent them both back to Sleek via USPS, and it cost me $5. Same with any other RMA, for the most part. I just would not buy something from China, for example, that would cost me expensive postage to return. While $47.50 is a hefty price tag, I just wouldn't buy a product online (or used from someone else) that I knew was going to cost me an arm and a leg to return. To me, you have to pay the freight if you want a replacement/refund. Some companies will pay it (send you a label), but most don't.

How much can someone expect Sleek to do for the OP? Apparently, he may not have a legitimate receipt, but he might. I think Sleek has done what they can. OP, why don't you scan and fax a copy of your receipt to Sleek? That might help, though they have already offered a replacement if they get the originals. Can't blame them for that.

At this point, if $47 is too much to pay, then just keep the originals, since you say they do work up to 90percent volume. It's not like Sleek has shafted anyone here. If you got the SA6s from someone else or from an unauthorized dealer, you took a risk. Yet, even so, Sleek has now made you the same offer they make all customers, even though they are leery and have a good reason to believe that the phones initially were stolen and sold?

Asking for them to pay the return postage, to me, is asking too much. Just my view. Of course, Jason may even offer to compromise, but I would not blame Sleek if they don't in this case, considering all the factors.

 

[BloodSugar00]

Quote:

Originally Posted by tstarn06 /img/forum/go_quote.gif Simple lesson here, in my view. If you are in Indonesia (or any other far-flung locale) and don't want to pay to return a defective piece of gear, then order something that you can return locally or with limited postage liability. When the plastic chipped off one of the SA6 drivers, I sent them both back to Sleek via USPS, and it cost me $5. Same with any other RMA, for the most part. I just would not buy something from China, for example, that would cost me expensive postage to return. While $47.50 is a hefty price tag, I just wouldn't buy a product online (or used from someone else) that I knew was going to cost me an arm and a leg to return. To me, you have to pay the freight if you want a replacement/refund. Some companies will pay it (send you a label), but most don't. How much can someone expect Sleek to do for the OP? Apparently, he may not have a legitimate receipt, but he might. I think Sleek has done what they can. OP, why don't you scan and fax a copy of your receipt to Sleek? That might help, though they have already offered a replacement if they get the originals. Can't blame them for that. At this point, if $47 is too much to pay, then just keep the originals, since you say they do work up to 90percent volume. It's not like Sleek has shafted anyone here. If you got the SA6s from someone else or from an unauthorized dealer, you took a risk. Yet, even so, Sleek has now made you the same offer they make all customers, even though they are leery and have a good reason to believe that the phones initially were stolen and sold? Asking for them to pay the return postage, to me, is asking too much. Just my view. Of course, Jason may even offer to compromise, but I would not blame Sleek if they don't in this case, considering all the factors.

Very well reasoned out tsarn06, and, of course, I agree with everything you've said really. I was simply saying that, if the OP had queries about it, he may well be best contacting Sleek's Jason about it cos then he's gona get it from the horse's mouth and know his situation. I think by raising the possibility of a compromise I was, on the spot, being sympathetic to the customer's plight and not really thinking about it from the company's perspective at that moment.

 

[tstarn06]

No problem. I guess I just hate the idea of someone trying to scam a company that would never scam a customer. We agree, as usual.

 

[BloodSugar00]

Quote:

Originally Posted by tstarn06 /img/forum/go_quote.gif No problem. I guess I just hate the idea of someone trying to scam a company that would never scam a customer. We agree, as usual.

Agreed

 

[soozieq]

Quote:

Originally Posted by tstarn06 /img/forum/go_quote.gif No problem. I guess I just hate the idea of someone trying to scam a company that would never scam a customer.

[size=xx-small]Yes. I hate the idea too. I'm pretty sure most of us feel the same way. Especially since he's been so quick and eager to respond to customer issues. The thought of someone scamming him is pretty sick. [/size]

 

[BloodSugar00]

True, that would be bordering on heinous with the quality and interpersonability and good faith of the Sleek CS, but, in fairness to the OP, we have no reason to believe he's out to scam Sleek Audio. If anything, he's fallen victim to his own neglegance in not making sure he was covered by warranty when he purchased. That or he took a risk he shouldn't of but either way, he's not really in the wrong for checking where he stands or rather where Sleek are prepared to stand in regards to repair/replacement of his unit.

 

[soozieq]

Quote:

Originally Posted by BloodSugar00 /img/forum/go_quote.gif True, that would be bordering on heinous with the quality and interpersonability and good faith of the Sleek CS, but, in fairness to the OP, we have no reason to believe he's out to scam Sleek Audio.

To be honest, I don't believe for a second the OP is trying to scam anyone. If he'd picked up a pair of 'free' SA6, he'd hardly be drawing attention to himself and quibbling about paying $47 to send them off for a brand new replacement. He'd be jumping for joy to get a new pair for $47. Well, I would anyway!

I certainly don't think he's a scammer. But it might be an idea (in future), for Jason to refuse to replace them if they're from the stolen batch. If people are buying them, knowing the warranty won't be valid - then that's their own fault. But if they bought them genuinely and have a receipt, it kind of leaves them in a sticky situation if a fault develops. It's not an ideal situation for Jason or the genuine purchasers, but it's a hell of a deal for the thieves. Mindless cretins.

 

[tstarn06]

I'm with you Julie and Bloodsugar. I didn't mean to say the OP is definitely scamming anyone. I just was trying to say that if he bought them legit, he should be able to get a receipt to Sleek/Jason (email or fax), or try to get it from the original buyer. With the entire Indonesia situation, it's easy to see why Sleek would be skeptical of a buyer in that country. It may not be fair, but it's understandable.

Just sucks that a small company is a victim of this type of thing. Not that I'd want it to happen to Shure, mind you. But a new, fledgling company? Makes it really lousy.

But I certainly do follow the idea that if it's gonna cost me a fortune to return it, it's a risk I am not willing to take. Hence, I only buy cheap stuff (foamies, FiiO amps, etc.) from China, unless it is sold via an importer (like Fang at Head-Direct) who will honor the warranty for the companies he reps That's how I got my Minibox, OK3s, etc.

 

[s3xkiller]

Quote:

Originally Posted by tstarn06 /img/forum/go_quote.gif Asking for them to pay the return postage, to me, is asking too much. Just my view. Of course, Jason may even offer to compromise, but I would not blame Sleek if they don't in this case, considering all the factors.

I am not asking Sleek to pay the return postage, don't get me wrong.
I just want another opinion.

 

[Flammadeao]

well, in answer to your question I think that you are going to have to decide the worth for yourself. If you are perfectly happy with the headphones right now then great, stick with them. If you constantly go over 90% and this will bug you then send them in.

If it were me I would probably send them in because even though I never listen to my headphones at over 90 just knowing that they would crackle if I went over would drive me crazy. I would also be slightly nervous that the problem would get worse later on.