[Jerry Wang]

Hi there
I had my se530 something like this, while i didn't purchase it from a shure authorized dealer. Now that the receipt i got says it is under a two year warranty by sending the IEM back to the seller. But i'm not sure if they will replace my phone.

So here's the question: Will shure fix the problem if i send the phone to them showing my receipt of a non-authorized dealer and tell them everything or should i go to the dealer and see if they can fix it? (and should mail the whole package including all the accessories or just the IEM itself)

Some help please!

 

[ClieOS]

Like most warranty claim, you'll need to contact Shure first for a RMA (Return Merchandise Authorization) before sending anything back. You can ask the Shure customer service for an direct answer than.