Hello Rachel,
Any news on this? I'm sorry to say, but I can't say I'm happy with Unique Melody's service. It's been 2 months since my customs are ready, and they haven't been sent to me yet. Do you have any explanation for this?
Cheers,
Fernando.
-------------------------------------- Dear Fernando,
First, I am so sorry for the mess-up.
I am the service consultant of UM manufacturer.
The website, [size=12pt]Um-global / Um-international[/size][size=12pt] was ran by our Australian Agent before. We bought it out last month. So the website is temporary closed at the moment for content modifications.[/size]
You placed the order and paid online, to our agent.
So far, the agent hasn't settled the payment to us yet. We could not sent you the repaired units until payment received from the agent.
As you have seen, I sent him and resent him many times. Still no answer.
But I will keep pushing him.
Here is the mobile number. of the agent, Matt :XXXXXXXXXXXXX. Please call him directly.
--------------------------------------------------------- Hello Rachel,
I don't know why the customer (in this case, me) should suffer the consequences of the changes in your organisation, and also the lack of communication between you and your agents. For me, the obvious way of proceeding would be that you send me the ear pieces right away, and then you fix the problem with your agents.
I'm sorry if I'm sounding a little bit rude, but you have to understand me; this situation is unbelievable. Sorry to say, but I will really think twice before buying another product from you guys.
-----------------------------------------------------
Dear Fernando, I understand that you are upset and angry about the mess-up. I feel sorry about that.
But please allow me to explain one more time.
We are the manufacturer, and you paid to the distributor, so please ask them for your products.
I am trying my best to deal with them.
Your units would be shipped out right away once the payment settled from the distributor.