just wandering if any of you have had a problem with your dealing with JH Audio?
Couple of year ago i had some 13v2 made this was done through the custom iem company in the uk
Anyway contacted JH Audio in april about getting them reshelled as was not happy with the fit the right ear piece has gone slightly loose its ok but not 100% as i would like after communicating with them they told me that they do not do reshells but would give me a 30% off a new set so decided that i would buy the Layla purple haze and paid for them but they would have to wait for my impressions, that this would take time due to the pandemic, during this time i changed my mind on the design and emailed Andy Bailey regarding this he emailed back saying not a problem and would make a note on my account then in june emailed him again as had seen other design and told him that i had seen the design he had been showing on the Instagram feed and that i would be very much interested in that and due to the cost of them it was something i had to get right
This week i have decided to cancel my order and the reply i got was
Unfortunately, the order was already started with the old impressions and then we had to stop it to wait for new impressions you wanted to send in. We cannot process a refund for you but we can rush your order through when you finally can get the new impressions.
Our return policy is on the website
I will be contacting my bank to see if i can go the charge back route
I just find that reply really strange
If anyone could through there 2 pence worth in id be really interested in what you think
Couple of year ago i had some 13v2 made this was done through the custom iem company in the uk
Anyway contacted JH Audio in april about getting them reshelled as was not happy with the fit the right ear piece has gone slightly loose its ok but not 100% as i would like after communicating with them they told me that they do not do reshells but would give me a 30% off a new set so decided that i would buy the Layla purple haze and paid for them but they would have to wait for my impressions, that this would take time due to the pandemic, during this time i changed my mind on the design and emailed Andy Bailey regarding this he emailed back saying not a problem and would make a note on my account then in june emailed him again as had seen other design and told him that i had seen the design he had been showing on the Instagram feed and that i would be very much interested in that and due to the cost of them it was something i had to get right
This week i have decided to cancel my order and the reply i got was
Unfortunately, the order was already started with the old impressions and then we had to stop it to wait for new impressions you wanted to send in. We cannot process a refund for you but we can rush your order through when you finally can get the new impressions.
Our return policy is on the website
I will be contacting my bank to see if i can go the charge back route
I just find that reply really strange
If anyone could through there 2 pence worth in id be really interested in what you think