J. R. Hill
New Head-Fier
Well, my S2 lasted three months. It was playing fine until earlier today, when I noticed the front panel wasn't showing my USB resolution. I pressed the menu button a couple of times, thinking that would fix it. It did not, so I went to the back of the box to unplug the USB and plug it back again, when I noticed the power supply was not connected. When I tried to reconnect it, the place where you plug the power supply in broke off and fell inside the unit. Now, the device will not play at all - won't even be recognized by my PC. I discovered that the 2-year warranty on the unit stated I had to contact their USA distributor, which I have. Now, it's wait and see time. Obviously, I am bummed out. Now I have to wait for probably a couple of weeks at least until I can get it repaired/replaced. I can't believe the power adapter slot could be so flimsy and that it would cause the unit to fail. NOT happy right now.
NOT happy about warranty support. I called up Audio Advisor last Monday, who I bought the DAC from, through Amazon, to get warranty support and have NOT received an email nor call. I called them today and am waiting for a call back.