newfier_raj
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Haven't heard back from Bill since 13th May. Has he stopped responding?? I hope not.
Phonak Audeo Defect Thread
- Thread starter soozieq
- Start date
Hsiu
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Quote:
He just reply my email about my cracked PFE. he should be still around
| Originally Posted by newfier_raj /img/forum/go_quote.gif Haven't heard back from Bill since 13th May. Has he stopped responding?? I hope not. |
He just reply my email about my cracked PFE. he should be still around
i_don't_know
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My cable hasn't even stiffened up yet (yay!), but in the case of a defect, how are you guys contacting Bill?
soozieq
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shubhangam, Hsiu and Bolt91506 - please can you tell me the colour of your PFE? Thanks
EDIT: And do any of you have the date of manufacture to hand?
EDIT: And do any of you have the date of manufacture to hand?
steviebee
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2008-12-02 batch. Black. Crack on R earpiece, half a cm or so below the cable entry.
Sheesh.
Sheesh.
soozieq
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Quote:
Oh stevie!! That's the latest and 'safest' batch. You're the first 'defect' for that batch number. Are you going to ask for a replacement or wait till the new materials have been implemented and then get one?? Anyway, I'll stick you on the list.
EDIT: stevie, I thought you had the batch with no defects, but it turns out that stock's faulty too.
| Originally Posted by steviebee /img/forum/go_quote.gif 2008-12-02 batch. Black. Crack on R earpiece, half a cm or so below the cable entry. Sheesh. |
Oh stevie!! That's the latest and 'safest' batch. You're the first 'defect' for that batch number. Are you going to ask for a replacement or wait till the new materials have been implemented and then get one?? Anyway, I'll stick you on the list.
EDIT: stevie, I thought you had the batch with no defects, but it turns out that stock's faulty too.
Bolt91506
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Mine are black and I think date of manufacture is 2008-12-02.
Bullseye
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Quote:
What if he don't have a crack, can we still change them for the ones with new material to avoid any breaks?
| Originally Posted by soozieq /img/forum/go_quote.gif Oh stevie!! That's the latest and 'safest' batch. You're the first 'defect' for that batch number. Are you going to ask for a replacement or wait till the new materials have been implemented and then get one?? Anyway, I'll stick you on the list. EDIT: stevie, I thought you had the batch with no defects, but it turns out that stock's faulty too. |
What if he don't have a crack, can we still change them for the ones with new material to avoid any breaks?
shubhangam
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Mine are black. Don't know which batch. And I'm def waiting till the new material comes aboard unless my casing falls apart!
astroid
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Jeez this thread has put me off getting the PFEs, good customer service but poor quality build, should have been caught during testing.
steviebee
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Quote:
I'll wait for the new materials edition -just doesn't seem worth getting a replacement from the current stock. I have to email Phonak to check the claim procedure (+ I'm the second owner, so I hope the warranty is OK).
Shame -I was hoping the 02-12's were 'safe' too....still, onward!
| Originally Posted by soozieq /img/forum/go_quote.gif Oh stevie!! That's the latest and 'safest' batch. You're the first 'defect' for that batch number. Are you going to ask for a replacement or wait till the new materials have been implemented and then get one?? Anyway, I'll stick you on the list. EDIT: stevie, I thought you had the batch with no defects, but it turns out that stock's faulty too. |
I'll wait for the new materials edition -just doesn't seem worth getting a replacement from the current stock. I have to email Phonak to check the claim procedure (+ I'm the second owner, so I hope the warranty is OK).
Shame -I was hoping the 02-12's were 'safe' too....still, onward!
Rpg2
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I haven't been getting cracks on the PFEs, but I've been having some cable problems.
My RMA replacement for my original pair, which had a similar problem, now gets a weak/quiet signal for both sides of the PFEs. One second it was fine, the next second the right side is totally dead while the left side is fine. A few seconds later, the right side is back, but both are now really quiet.
I hope I can get a replacement again from Phonak, and hopefully one with a better cable. I don't want to end up RMAing a replacement for a RMA replacement a couple months down the line....
This is my 2nd pair of PFEs that I'll be RMAing, and the batch number is 12-02-2008
My RMA replacement for my original pair, which had a similar problem, now gets a weak/quiet signal for both sides of the PFEs. One second it was fine, the next second the right side is totally dead while the left side is fine. A few seconds later, the right side is back, but both are now really quiet.
I hope I can get a replacement again from Phonak, and hopefully one with a better cable. I don't want to end up RMAing a replacement for a RMA replacement a couple months down the line....
This is my 2nd pair of PFEs that I'll be RMAing, and the batch number is 12-02-2008
steviebee
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Yip, at last got a day off work so I can finally start sorting an RMA...who do I contact seeing as I'm in UK/Europe - is it Bill here or is he Stateside CS only?
Hsiu
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My broken one is my second pair, it is 2008-11-XX. the left ear piece crack.
this replacement is I have now is 2008-12-16. hope it is better
this replacement is I have now is 2008-12-16. hope it is better
Rpg2
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Quote:
This is weird.... My PFEs are now perfectly fine. I was getting very weak signals before out of my 2Move, onboard sound from the computer, and my iPod... But after a night of not using them, they're somehow back to normal.
Anyone know what is going with my pair?
| Originally Posted by Rpg2 /img/forum/go_quote.gif I haven't been getting cracks on the PFEs, but I've been having some cable problems. My RMA replacement for my original pair, which had a similar problem, now gets a weak/quiet signal for both sides of the PFEs. One second it was fine, the next second the right side is totally dead while the left side is fine. A few seconds later, the right side is back, but both are now really quiet. I hope I can get a replacement again from Phonak, and hopefully one with a better cable. I don't want to end up RMAing a replacement for a RMA replacement a couple months down the line.... This is my 2nd pair of PFEs that I'll be RMAing, and the batch number is 12-02-2008 |
This is weird.... My PFEs are now perfectly fine. I was getting very weak signals before out of my 2Move, onboard sound from the computer, and my iPod... But after a night of not using them, they're somehow back to normal.
Anyone know what is going with my pair?
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