Wolfrian
New Head-Fier
I bought a JDS Labs Atom Amp+DAC combo recently, and I've been getting a lot of crackling whenever I use the DAC, enough for me to stop using it entirely and just rely on the amp for sound.
Issue with that, is that I've got a really poor soundcard on my motherboard and there's still some crackling that occurs whenever I'm playing certain audio. Video streamers seem to be the worst culprit.
I contacted the customer support guy two or so months ago (around when I bought it) and we tried troubleshooting some things, and I even sent the DAC back to JDS Labs so they could verify everything was alright, and they said everything worked on their end.
The guy at JDS told me to just keep going at it and let him know if I ever figure it out. I eventually gave up because I had spent like 2 weeks troubleshooting and I got tired of it, but I want to give it another shot.
Here's what I've tried so far:
Tried all USB ports
Reduced amount of USB devices to a minimum
Plugged the full set up into several other computers, all other setups worked perfectly.
Tried a JDS Element 2, crackling was still present.
Shipped it back to JDS Labs for analysis, everything held up on their end.
Used LatencyMon to detect any drops, no latency detected.
The DAC board got switched out by JDS Labs when they sent it back
Tried a powered USB hub
Tried changing the voltages a bit (heard there were some issues with AMD chipsets messing with audio quality, people recommended some voltage changes)
Reinstalled and updated drivers of all kinds
Done several resets on pieces of hardware, BIOS resets, CPU resets, factory resetting on the OS, etc.
Puzzled on what to do.
Headsets are Sennheiser HD 6XXs, motherboard is a MPG Gaming Edge X570, Amp/DAC is the JDS Labs Atom combo. Also have tried an Element 2, with the same results.
Issue with that, is that I've got a really poor soundcard on my motherboard and there's still some crackling that occurs whenever I'm playing certain audio. Video streamers seem to be the worst culprit.
I contacted the customer support guy two or so months ago (around when I bought it) and we tried troubleshooting some things, and I even sent the DAC back to JDS Labs so they could verify everything was alright, and they said everything worked on their end.
The guy at JDS told me to just keep going at it and let him know if I ever figure it out. I eventually gave up because I had spent like 2 weeks troubleshooting and I got tired of it, but I want to give it another shot.
Here's what I've tried so far:
Tried all USB ports
Reduced amount of USB devices to a minimum
Plugged the full set up into several other computers, all other setups worked perfectly.
Tried a JDS Element 2, crackling was still present.
Shipped it back to JDS Labs for analysis, everything held up on their end.
Used LatencyMon to detect any drops, no latency detected.
The DAC board got switched out by JDS Labs when they sent it back
Tried a powered USB hub
Tried changing the voltages a bit (heard there were some issues with AMD chipsets messing with audio quality, people recommended some voltage changes)
Reinstalled and updated drivers of all kinds
Done several resets on pieces of hardware, BIOS resets, CPU resets, factory resetting on the OS, etc.
Puzzled on what to do.
Headsets are Sennheiser HD 6XXs, motherboard is a MPG Gaming Edge X570, Amp/DAC is the JDS Labs Atom combo. Also have tried an Element 2, with the same results.