I ordered something from Ikea...their delivery company is AWFUL!!
They were going to ship it out of Chicago. We had looked far and wide for a plain bed for my daughter's room, and all we could find was ridiculously overpriced. So we ordered from Ikea, and agreed to have them ship it out for $200+
The day before they were to come out, they called and said they'd be here between 4:00 pm and 7:00 pm, which was fine by us. I was home the next morning for delivery of the mattress, and Mrs. Elrod made arrangements to be there for the Ikea delivery later that day.
As I was preparing to go in to work AFTER the mattress had been delivered by Sears, the phone rings...it's Ikea's delivery crew. They want to come at 1:00 pm. Well, we can't do that...we've certainly made plans by now. So they agree to bring it at 3:00 PM, and my wife will be home early to meet them.
So it's 4:30 PM and no sign of them....until the neighbor came to visit. They asked her if they could leave the stuff with her...at NOON!!! It had been sitting out in pouring rain all day, and was too heavy for her to move. So, instead of carrying it up my stairs like they were supposed to for $200, they just dumped it and ran.
I called up the delivery company from work. I won't share the details, but in short, I never signed for it, so as far as I was concerned, it wasn't delivered. It could sit in the rain, get stolen, whatever else happened was not my problem from that moment on.
Well, about two minutes later, my wife gets a call from the owner of the shipping company. Two hours later, they came back and delivered it properly. Unbelieveable!!