The Onix Alpha sets itself to 384khz when anything above 48khz is presented. v1.0.3 works and v1.2.3( IOS18 version) also works. This causes a sample rate mismatch and causes clicking/popping. This is absolutely a bug in your firmware. I think you also missed that all of my other 3 dongles have zero issues with my phone and UAC 2.0. This leads me to believe Alpha firmware is the cause.
I would also like to comment that the response you should have is "thanks you for reporting the issue. We will look into it." That would indicate you actually care about the products you sell. I've offered to provide debugs to your engineers. It's not a good policy to blame other devices when 1) we all know bugs happen. It's ok. 2) you've already issued new firmware for bugs relating to sample rate 3) it's not clear what the exact issue is. Though I've done enough troubleshooting to show it needs to be looked at.
ONIX XI1 do not set itself to any fixed sampling rate. If it shows 384 kHz, it's something on the side of the Android resampler (Or the app used) that is putting the sound out as 384 kHz. This can differ between phones, firmwares, apps, etc and while this is something that can be affected by firmware update, it's hard to check on this without getting your exact phone in our hands for testing.
If your phone works well with the V1.2.3, please continue using this version.
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